Cell Phones

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I have my old pantech jest 2 phone and i can't get in it…

Customer Question
I have my old...

I have my old pantech jest 2 phone and i can't get in it because i forgot the pin i used

Technician's Assistant: When were you last able to use your Jest?

Its been a few years

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No i haven't yet , and thats the main thing is i DO NOT want to lose any data or pics

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No just need to be able to get in my phone

Submitted: 7 months ago.Category: Cell Phones
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
1/6/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 7 months ago
i do
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago
  1. Press Power button to switch on device.
  2. Open phone's Dialer by tapping Call key.
  3. Type in one of this code's: *01763*737381#
  4. Next confirm Factory reset operation by clicking green Call key again
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Customer reply replied 7 months ago
where does the one code end and the other begin
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

Sorry, the entire thing is the code. Type it all.

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Customer reply replied 7 months ago
i did and it just says your phone is locked
Customer reply replied 7 months ago
its a pantech jest 2 with version ...... and is not an active phone also its been off for a couple years now
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

Please try the code one more detail because that is the only reset code available

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Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

Make sure that you are using the phone dialer (keypad) and not entering it into the pin box.

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Customer reply replied 7 months ago
i tried three times
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

Make sure that you are using the phone dialer (keypad) and not entering it into the pin box.

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Customer reply replied 7 months ago
i did , as if i was making a phone call. nothing happens when i just enter it so i try hitting the green call button after and it says your phone is locked
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

Are you pretending to call that number?

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Customer reply replied 7 months ago
basically
Customer reply replied 7 months ago
i know some codes work , because i was able to pull my imei number by punching in a code just like that one but shorter
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

The default pin is the last 4 digits of that phone number. Have you tried that?

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Customer reply replied 7 months ago
i did
Customer reply replied 7 months ago
i tried the last four of the phone number it used to be
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

Once you type in the code from earlier, you should see a factory reset option on the LCD screen.

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Customer reply replied 7 months ago
did you double check the code?
to make sure its correct?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

Yes, that is the only code available.

Unfortunately, it is an old phone and there is only one reset code out there.

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Customer reply replied 7 months ago
there are no other options?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

The only other reset option requires access to the phone and going through the settings.

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Customer reply replied 7 months ago
why would that code not work?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

I am not sure -- I can only provide you with the available code for that phone.

It is an older outdated phone so it could be an older code that doesn't work but it is the only code out there at the moment.

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Customer reply replied 7 months ago
I'm still going to be charged if we can't get it to work ?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

I do not handle payment information but this is a paid service. I am only a technician here.

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Customer reply replied 7 months ago
can you please see if you can find any other way around it
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

As I mentioned, it is an old and outdated basic phone.

There are no other ways around it other than the code that I provided to you. Please understand that I am limited in what I can provide you based upon the information out there.

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Customer reply replied 7 months ago
if i do a hard reset , it will delete everything on the phone ?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

Yes

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Customer reply replied 7 months ago
is there another way i can pull all the pics off the phone while its locked ?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago

Unfortunately, no.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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