Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

I have my old pantech jest 2 phone and i can't get in it…

Customer Question
I have my old...

I have my old pantech jest 2 phone and i can't get in it because i forgot the pin i used

Technician's Assistant: When were you last able to use your Jest?

Its been a few years

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No i haven't yet , and thats the main thing is i DO NOT want to lose any data or pics

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No just need to be able to get in my phone

Submitted: 4 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
1/6/2018
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,001
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
i do
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago
  1. Press Power button to switch on device.
  2. Open phone's Dialer by tapping Call key.
  3. Type in one of this code's: *01763*737381#
  4. Next confirm Factory reset operation by clicking green Call key again
Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
where does the one code end and the other begin
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Sorry, the entire thing is the code. Type it all.

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
i did and it just says your phone is locked
Customer reply replied 4 months ago
its a pantech jest 2 with version ...... and is not an active phone also its been off for a couple years now
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Please try the code one more detail because that is the only reset code available

Ask Your Own Cell Phones Question
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Make sure that you are using the phone dialer (keypad) and not entering it into the pin box.

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
i tried three times
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Make sure that you are using the phone dialer (keypad) and not entering it into the pin box.

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
i did , as if i was making a phone call. nothing happens when i just enter it so i try hitting the green call button after and it says your phone is locked
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Are you pretending to call that number?

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
basically
Customer reply replied 4 months ago
i know some codes work , because i was able to pull my imei number by punching in a code just like that one but shorter
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

The default pin is the last 4 digits of that phone number. Have you tried that?

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
i did
Customer reply replied 4 months ago
i tried the last four of the phone number it used to be
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Once you type in the code from earlier, you should see a factory reset option on the LCD screen.

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
did you double check the code?
to make sure its correct?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Yes, that is the only code available.

Unfortunately, it is an old phone and there is only one reset code out there.

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
there are no other options?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

The only other reset option requires access to the phone and going through the settings.

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
why would that code not work?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

I am not sure -- I can only provide you with the available code for that phone.

It is an older outdated phone so it could be an older code that doesn't work but it is the only code out there at the moment.

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
I'm still going to be charged if we can't get it to work ?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

I do not handle payment information but this is a paid service. I am only a technician here.

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
can you please see if you can find any other way around it
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

As I mentioned, it is an old and outdated basic phone.

There are no other ways around it other than the code that I provided to you. Please understand that I am limited in what I can provide you based upon the information out there.

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
if i do a hard reset , it will delete everything on the phone ?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Yes

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
is there another way i can pull all the pics off the phone while its locked ?
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

Unfortunately, no.

Ask Your Own Cell Phones Question
Was this answer helpful?
Ask Harry Your Own Question
Harry
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,001
2,001 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,275 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
I have a kyocera flip phone how do i inter new contact
i have a kyocera flip phone how do i inter new contact numbers. … read more
Harry
Harry
Cell Phone Salesperson
2,001 satisfied customers
Well I got a new phone with Comcast does not work sending it
well I got a new phone with Comcast does not work sending it back don't want to cancle my att cell phone service which Comcast did today … read more
Harry
Harry
Cell Phone Salesperson
2,001 satisfied customers
I have zte phone and I try to download apps. and it does not
I have zte phone and I try to download apps. and it does not happen. Called zte and they said my google was not working. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My Verizon cell phone is locked. It wants my e-mail account
my Verizon cell phone is locked. It wants my e-mail account password. It has been years since I have needed this number so I don't have it. Can you help please????… read more
Harry
Harry
Cell Phone Salesperson
2,001 satisfied customers
My phone is not working. Vtek. Since today
my phone is not working JA: What's the brand/model of your phone? Customer: vtek JA: How long has this been going on with your phone? What have you tried so far? Customer: since today JA: Anything els… read more
Greg A.
Greg A.
Bachelor\u0027s Degree
37 satisfied customers
My phone just is black I tried holding the power button nd
my phone just is black I tried holding the power button nd the one on the other side of it at the same time still nothing … read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
My cant call out. Galaxy 8. Verizon. Don't under stand. Just
My cant call out JA: What's the brand/model of your phone? Customer: Galaxy 8 JA: What Operating System (OS) are you running on your Galaxy? Customer: Verizon JA: How long has this been going on with … read more
Harry
Harry
Cell Phone Salesperson
2,001 satisfied customers
How can I back up contact info (name, tel number, etc.) from
my name is***** How can I back up contact info (name, tel number, etc.) from my Simens gigaset 4200 … read more
Harry
Harry
Cell Phone Salesperson
2,001 satisfied customers
Google voice number connected to my ATT phone is not working
Google voice number connected to my ATT phone is not working correctly. can you help? … read more
Samuel White
Samuel White
Owner and Expert Tech
243 satisfied customers
I have photos on my Pantech P6030 that I would like to
I have photos on my Pantech P6030 that I would like to transfer to my computer for printing. How do I do that? … read more
Samuel White
Samuel White
Owner and Expert Tech
243 satisfied customers
TV screens are no picture the menu is on you choose a
TV screens are white no picture the menu is on you choose a channel and there is no picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I have a Verizon phone that 's owned by the company I work
I have a Verizon phone that 's owned by the company I work for, and it has suddenly died. I have no info about it except for the phone number ,(###) ###-#### any suggestions … read more
Harry
Harry
Cell Phone Salesperson
2,001 satisfied customers
Can't set up voicemail...don't remember password...Kyocera
can't set up voicemail...don't remember password...Kyocera basic flip phone … read more
Samuel White
Samuel White
Owner and Expert Tech
243 satisfied customers
Nobody can hear my voice when i call. I have an LG440G
nobody can hear my voice when i call. I have an LG440G phone … read more
Harry
Harry
Cell Phone Salesperson
2,001 satisfied customers
Can't add minutes. Samsung. Add minutes as usual
Can't add minutes JA: What's the brand/model of your phone? Customer: Samsung JA: How long has this been going on with your Samsung phone? What have you tried so far? Customer: Add minutes as usual JA… read more
Harry
Harry
Cell Phone Salesperson
2,001 satisfied customers
My metro phone has locked me out and it is asking for my sim
my metro phone has locked me out and it is asking for my sim card puk. i put in the number that it could be. i am locked out an unable to reach out for help. i have to work in the morning and need my … read more
Samuel White
Samuel White
Owner and Expert Tech
243 satisfied customers
I'm unable to sign into my cell phone despite having the
I'm unable to sign into my cell phone despite having the correct password. I gat the message'this device was reset...to continue sign in with a google account that was previously synced on this device… read more
Harry
Harry
Cell Phone Salesperson
2,001 satisfied customers
I forgot the password in me mobile Samsung galaxy A5. Two
I forgot the password ***** me mobile Samsung galaxy A5 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x