Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

Absolutely nothing! I got this critter for Christmas ad I've…

Customer Question
Absolutely nothing! I...

Absolutely nothing! I got this critter for Christmas ad I've been trying to get it set up. I'm to the point it is asking for "select Wi-Fi" Got a bunch of names I'm not familiar with. Byod, REI Public, and "choose another". ??? I've got Charter Cable at home but that doesn't seem to be an option. What do I choose? I think the REI public inet is here where I work. Does it matter? Thanks

Technician's Assistant: Are you able to connect using an ethernet cable?

I have no clue. This is the first Android I have ever had and know nothing about them. Earthnet is not an option on the selections on the phone

Technician's Assistant: Which lights are colored and/or blinking on your router?

I don't see any blinking lights.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Have no clue. I know nothing about these things. Someone seemed to think I should have one but I'm beginning to wonder.

Submitted: 6 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 6 minutes by:
1/2/2018
Cell Phone Technician: Randy***** CellTech, Cell Phone Technician replied 6 months ago
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 10,499
Experience: Cell Phone Expert
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
The best option will be to use a secure remote screen connection.
I can locate your network settings and also show you step by step on how to use the Device on the computer screen , this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,281
1,281 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
I got a tracfone for Christmas the person got from Walmart I
i got a tracfone for Christmas the person got from Walmart I am trying to get Verizon off it I put my home number on from Comcast … read more
Harry
Harry
2,042 satisfied customers
I have a pixel that is not even a year old. It will not stay
I have a pixel that is not even a year old. It will not stay connected to my Wi-Fi at home, or I can not call, hear or receive calls. I can however get on the internet and receive and send text messag… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My wife has a ew cell phone. Actually, it was a Christmas
Hi. My wife has a ew cell phone. Actually, it was a Christmas present, but it's new to her, and me. I have been trying to help her with it, but it is our first real Smart Phone. Our previous cell phon… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I came home from a trip from denver, CO on friday. my cell
hi i came home from a trip from denver, CO on friday. my cell phone has not been able to recognize my wi-fi in my house no matter what i do i can not make it work how do i fix this? … read more
Tim
Tim
Bachelors in Information Technology
60 satisfied customers
I have an LG L41C Tracfone. It has been working fine until
I have an LG L41C Tracfone. It has been working fine until late this morning. I've tried everything that I know to do, but it says "internet connection problem" or "server is currently unavailable." I… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Virgin Mobile ZTE AWE powered by Android. I was simply
I have a Virgin Mobile ZTE AWE powered by Android. I was simply texting my roommate when it froze up-- everything was completely inresponsive, even the power button. I took out the battery (because th… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have an I phone 5 and just upgraded to 5Gigs and they said
I have an I phone 5 and just upgraded to 5Gigs and they said I can start tethering. But they gave me zero instructions.. Can someone please give me directions on how to set up my tethering?? I have AT… read more
Randy***** CellTech
Randy***** CellTech
Cell Phone Technician
10,499 satisfied customers
my cell phone will not get out of airplane mode. Im not able
my cell phone will not get out of airplane mode. I'm not able to dial or text out or receive a call or a text.… read more
Randy***** CellTech
Randy***** CellTech
Cell Phone Technician
10,499 satisfied customers
my wifes droid died, and I got a new one and she is using
my wife's droid died, and I got a new one and she is using my old one. Got the number and voicemail set up, but can't get her yahoo email to work. have gone to settings>accounts>email, but altho… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I just got the uverse in my home with wireless router. After
I just got the uverse in my home with wireless router. After installation I was able to connect with my phone to my wi-fi. Now I can not connect with wi-fi on my either my iphone 4 or 3gs. How can I f… read more
Itscody
Itscody
39 satisfied customers
I have Blackberry 9800 Torch with software I just updated.
I have Blackberry 9800 Torch with software I just updated. When I've tried to sync with Google (calendar and contacts) I got multiples of events and contacts on phone and on desk top. How do I get rid… read more
Itscody
Itscody
39 satisfied customers
I have a Droid 2 Global. My contact database is over 1000
I have a Droid 2 Global. My contact database is over 1000 entries. I just want to transfer a handful to the car when using Bluetooth, not the whole database. How do I do this?… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
What is the best book I can get on use of my Incredible phone,
What is the best book I can get on use of my Incredible phone, The bbk that came with it is not enough Information. Can you help me. [email protected] Thank-you Bob poole… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
I have a new HTC Desire HD. It connects to my wi-fi network,
I have a new HTC Desire HD. It connects to my wi-fi network, shows connection speed, signal strength/security/ip address, but doesn't connect to the internet. I've tried to ping the ip address through… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
I recently purchased a samsung smartphone (captivate a galaxy)
I recently purchased a samsung smartphone (captivate a galaxy) running on an android platform. I have my e-mail through Charter cable company. I set up my cell to recieve e-mails. It is working fine o… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
Just to see what it would look like, I set my language to Chinese.
Just to see what it would look like, I set my language to Chinese. Now, of course, since I can't read Chinese, I can't tell how to reset it to English. I have tried looking up the characters for "lang… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
Ive got a Katana flip phone that I no longer have service
I've got a Katana flip phone that I no longer have service on. I'd like to donate it to charity, but it has some VERY VALUABLE photos on it. Is there any way to get the photos downloaded to my Mac (or… read more
Thomas
Thomas
District Manager
2 years of college
13 satisfied customers
Palm Pre using pocket mirror to sync palm with pc, message
Palm Pre (mobile Phone) using pocket mirror to sync palm with pc, message appears saying local network connection not detected, wi-fi or bluetooth, this has only happened since the last pre update...… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x