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My phone has me locked out and I am having trouble unlocking…

Customer Question
My phone has me locked...
My phone has me locked out and I am having trouble unlocking my phone.
Submitted: 6 months ago.Category: Cell Phones
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Answered in 5 minutes by:
12/31/2017
Cell Phone Technician: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Cell Phones
Satisfied Customers: 3,633
Experience: 20+Yrs in the computer/electronics service industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Cell Phone Technician: John T. F., Apple Consultant replied 6 months ago

Is the iPhone disabled from entering the incorrect passcode too many times?

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Customer reply replied 6 months ago
Or just not answering too many times. Keith
Cell Phone Technician: John T. F., Apple Consultant replied 6 months ago

Ok,

what is the model of this iPhone?

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Customer reply replied 6 months ago
Waiting....... Keith
Cell Phone Technician: John T. F., Apple Consultant replied 6 months ago

I've been waiting for you to answer my question... again, what is the model of this iPhone?

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Customer reply replied 6 months ago
OK help. Keith
Cell Phone Technician: John T. F., Apple Consultant replied 6 months ago

Are you having trouble seeing my messages? I am still waiting for you to answer my question... What is the model of this iPhone?

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Customer reply replied 6 months ago
Model A1387
Customer reply replied 6 months ago
Please use my number. I am stopping for now. Keith. I will answer!
Cell Phone Technician: John T. F., Apple Consultant replied 6 months ago

Your Apple ID is normally your email address. You should be able to reset your password ***** a computer using the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

Once you have the ID and password, restart your Apple device and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

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John T. F.
John T. F., Apple Consultant
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Satisfied Customers: 3,633
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Experience: 20+Yrs in the computer/electronics service industry

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