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I was updating my solitary app. and it totally hosed up. I…

Customer Question
I was updating my...

I was updating my solitary app. and it totally hosed up. I tried holding down the power button to force quit but that doesn't work. I can't select anything.

Technician's Assistant: Which software or app can I help with?

My phone is hosed up.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I just want my phone to work.

Submitted: 7 months ago.Category: Cell Phones
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Answered in 1 minute by:
12/27/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 526
Experience: Verizon Tech Manager multi-unit
Verified

Which phone do you have, please?

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Customer reply replied 7 months ago
Customer reply replied 7 months ago
my cell phone isn't working
Customer reply replied 7 months ago
it's hosed up. That is why I'm here with you.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Do you know which model?

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Try holding down the power button and volume down for 20 secs.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

If no response try volume and power up. There are many different ways to reset a frozen device so knowing the exact model help me to narrow them down to what you need.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

did that help you at all? Please let me know.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Is there any other help you need? If not please rate so I can close this request! Thanks so much!

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