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Phone just erased itself HELP I need to get my stuff back.

Customer Question
Phone just erased itself...

Phone just erased itself HELP I need to get my stuff back

Technician's Assistant: What's the brand/model of your phone?

Samsung galaxy 7

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

I don't know can I call you or can you call me

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

It just happened and then it restarted and now says it is resset. did I looe everything

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Please call(###) ###-####

Submitted: 4 months ago.Category: Cell Phones
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Answered in 4 hours by:
12/25/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 4 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 470
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. On an S7 the only information to survive a device reset is the information that you had backed up. Did you ever download and back up the device with a service or app?

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Eric
Eric, Android Expert
Category: Cell Phones
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