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It's not my cell phone, it's my land phone 954.436.8910. I…

Customer Question
It's not my cell...

It's not my cell phone, it's my land phone(###) ###-#### I can not get incoming calls......it rings once and no connection. I try to use my cell phone to call my land number and it does not work. I can make calls. Further to this, maybe your should know AT&T technician was here in my house to restore my internet.....my internet was not working. I had an apt for 12/22 to hook up to the internet but it did not happen. Could that be a problem. Please advise. When I call repair the service is not available and told to e-mail AT&T repair. HELP..... I am 89 years old and need to have a working phone. ***@******.***

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

Do not know what you are asking me.....not clear about wi-fi

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Are other devices (computer, tablet, etc.) connecting to the router?

My laptop is connected to the router.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No....help

Submitted: 7 months ago.Category: Cell Phones
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Answered in 1 hour by:
12/24/2017
Cell Phone Technician: Nathan, Customer Service replied 7 months ago
Nathan
Nathan, Customer Service
Category: Cell Phones
Satisfied Customers: 31,418
Experience: Expert with smartphones, iphone
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please: 1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly? 3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)? 4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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Cell Phone Technician: Nathan, Customer Service replied 7 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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