Cell Phones

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My moms phone is on lock mode, cant get past. Its showing…

Customer Question
My moms phone is...

My moms phone is on lock mode, cant get past

Technician's Assistant: When were you last able to use your phone?

Its showing password *****

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

It wont let me open ,say password ***** to go any further

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

She can get phone calls but cant send any or get messages / v cannot get into phone//

Submitted: 6 months ago.Category: Cell Phones
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
wont let me get past the disable scene, I need a phone call asap
Answered in 6 hours by:
12/24/2017
Cell Phone Technician: Harry, Cell Phone Salesperson replied 6 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,601
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
it’s a nightmare !!
Sorry, I had my phone on vibrate !!
Please call again.... thank you !!
Cell Phone Technician: Harry, Cell Phone Salesperson replied 6 months ago

What is the make/model of the phone?

Ask Your Own Cell Phones Question
Customer reply replied 6 months ago
Please call , it will be so much easier ?im available now !!
Cell Phone Technician: Harry, Cell Phone Salesperson replied 6 months ago

What is the make/model of the phone?

Ask Your Own Cell Phones Question
Customer reply replied 6 months ago
I’ve already paid $40 have have not not got one answer yet, getting angry !!
Cell Phone Technician: Harry, Cell Phone Salesperson replied 6 months ago

What is the make/model of the phone?

Ask Your Own Cell Phones Question
Customer reply replied 6 months ago
Ok, but should have to pay a dime, have no help, geez !!
Cell Phone Technician: Harry, Cell Phone Salesperson replied 6 months ago

What is the make/model of the phone?

Ask Your Own Cell Phones Question
Customer reply replied 6 months ago
I want this settled tonight.... my mom is 83 , needs to to talk to family !!
Cell Phone Technician: Harry, Cell Phone Salesperson replied 6 months ago

I have asked you the same question four times now and you have not responded back. Here is the question again:

What is the make/model of the phone?

Ask Your Own Cell Phones Question
Customer reply replied 6 months ago
Ok, keep getting same email, not one person better charge mhmy account, he’ll will will break loose. Loose !!!
Customer reply replied 6 months ago
How are hard is this.... call me !!!
If no, cancel everything I ordered cancel !!
This ire is terrible, I’m done with you all !!
Customer reply replied 6 months ago
I’m done, terrible service ,I’m out
I never got phone call,.......... my credit may never be charched, or we will have a huge issue !!
I’m fininished , put my money back in my account and do not bother me again !!!!
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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