Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

My moms phone is on lock mode, cant get past. Its showing…

Customer Question
My moms phone is...

My moms phone is on lock mode, cant get past

Technician's Assistant: When were you last able to use your phone?

Its showing password *****

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

It wont let me open ,say password ***** to go any further

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

She can get phone calls but cant send any or get messages / v cannot get into phone//

Submitted: 4 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
wont let me get past the disable scene, I need a phone call asap
Answered in 6 hours by:
12/24/2017
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 1,692
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
it’s a nightmare !!
Sorry, I had my phone on vibrate !!
Please call again.... thank you !!
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

What is the make/model of the phone?

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
Please call , it will be so much easier ?im available now !!
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

What is the make/model of the phone?

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
I’ve already paid $40 have have not not got one answer yet, getting angry !!
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

What is the make/model of the phone?

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
Ok, but should have to pay a dime, have no help, geez !!
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

What is the make/model of the phone?

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
I want this settled tonight.... my mom is 83 , needs to to talk to family !!
Cell Phone Technician: Harry, Cell Phone Salesperson replied 4 months ago

I have asked you the same question four times now and you have not responded back. Here is the question again:

What is the make/model of the phone?

Ask Your Own Cell Phones Question
Customer reply replied 4 months ago
Ok, keep getting same email, not one person better charge mhmy account, he’ll will will break loose. Loose !!!
Customer reply replied 4 months ago
How are hard is this.... call me !!!
If no, cancel everything I ordered cancel !!
This ire is terrible, I’m done with you all !!
Customer reply replied 4 months ago
I’m done, terrible service ,I’m out
I never got phone call,.......... my credit may never be charched, or we will have a huge issue !!
I’m fininished , put my money back in my account and do not bother me again !!!!
Was this answer helpful?
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,279
1,279 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,279 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
Want to turn phone on. Samsugn galaxy s 3 mini. What is os.
want to turn phone on JA: What's the brand/model of your phone? Customer: samsugn galaxy s 3 mini JA: What Operating System (OS) are you running on your Galaxy? Customer: what is os JA: The Smartphone… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My flip phone is water logged (by mistake in washing
My flip phone is water logged (by mistake in washing machine) and I want to … read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
My number is 504-250-4936. TO RECEIVE ANY CALL ON MY DEVICE.
my number is(###) ###-#### I AM UNABLE TO RECEIVE ANY CALL ON MY DEVICE. IT APPEARS THAT ALL INCOMING CALLS ARE GOING DIRECTLY TO VOICE MAIL. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
It was not holding charge. Chat tech told me to backup
It was not holding charge. Chat tech told me to backup phone, refresh back to factory settings. As I panic I begin to re set up my phone. I did the fingerprint and now at account set up and=] … read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
Cannot get email. Yahoo. Am on cellphone. Got cut off
Cannot get email JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)? Customer: Yahoo JA: Are there any antivirus or firewall settings that c… read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
Somebody has been making suspicious calls on my husbands
somebody has been making suspicious calls on my husbands number and using my debit card … read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
I have been inundated with telephone calls from telephone
I have been inundated with telephone calls from telephone numbers beginning with 404-310-xxxx. Each time it is a different last four digits. Up to this time I just block them and go on my way. Monday … read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
My Phone is locked up and keeps asking for my old Gmail
My Phone is locked up and keeps asking for my old Gmail account user and password. I don't know what this is because I never used this account only when somebody sends information to my phone and it o… read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
For internet only I get the message "You are off line"
For internet only I get the message "You are off line" ERR_INTERNET_DISCONNECTED … read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
Not computer; phone. sorry. Its a tracfone. Just recently;
just recently; I'm out of minutes (almost) and I have an order confirmation but the 750 min do not show up in my phone. … read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
I forgot my pin. 3 hours ago. That's it
I forgot my pin JA: When were you last able to use your phone? Customer: 3 hours ago JA: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have a shingles roof on my house.I want to install sheet
I have a shingles roof on my house.I want to install sheet metal.Is this going to interfere with the reception of my cell phone? I notice some people with metal roofs Don't get good reception,if any.… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2 satisfied customers
It's not my cell it's my cordless phones, they are on silent
It's not my cell it's my cordless phones, they are on silent and we don't know how to fix them. We received a call and I couldn't hear her but she could hear me. It was my mother in law so she called … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
56 satisfied customers
I am trying to remember the 4 digit code to unlock the
i am trying to remember the 4 digit code to unlock the screen, but it's my old slide phone, very old.. i have contacts and old photos i want to transfer it's an lgip-340 … read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
My phone won't light up. I recharged it yesterday. Samsung,
Samsung, but it is older and I don't know the model, It has a querky keyboard that I flip out … read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
Just wondering just purchased a i phone 6 reconditioned and
Just wondering just purchased a i phone 6 reconditioned and is it eady to convert my plan from my lg phone to the i phone … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Cant activate new cell phone. Never. Need actvate new now. I
cant activate new cell phone JA: When were you last able to use your phone? Customer: never JA: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose… read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
Néed to access call ford D2997 phone
Néed to access call ford D2997 phone JA: Are you logged into your email account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help reset your passw… read more
Harry
Harry
Cell Phone Salesperson
1,692 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x