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Trying to increase my icloud storage, and it won"t let me. I…

Customer Question
Trying to increase my...

Trying to increase my icloud storage, and it won"t let me

Technician's Assistant: What's the brand/model of your phone?

I am trying to increase my icloud storage and my phone won"t let me

Technician's Assistant: How long has this been going on with your phone? What have you tried so far?

Tried following the directions and its not working. it makes me put a finger print in and its not taking it

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No, just need more icloud storage before they delete my pictures

Submitted: 6 months ago.Category: Cell Phones
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Answered in 8 minutes by:
12/21/2017
Cell Phone Technician: Michael T,
 replied 6 months ago
Michael T
Category: Cell Phones
Satisfied Customers: 2,628
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question. Please remember to rate my help today by clicking 5 stars at the top of the page before you leave the session today. Allow me a moment to look over your question.

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Cell Phone Technician: Michael T,
 replied 6 months ago

If you fail the thumb print authentication more than 3 times it SHOULD be asking you for your iTunes password ***** Is that not the case?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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