Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

I found one of your products perfectly good, charges up fine…

Customer Question
I found one of...

I found one of your products perfectly good, charges up fine but it is locked. surely there is a way to unlock it so I can use it.

Technician's Assistant: When were you last able to use your phone?

As I said, I found it in the trash

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

How do I do a factory reset?

Technician's Assistant: The Cell Phone Technician will be able to walk you through that. Anything else you want the Phone Expert to know before I connect you?

Please walk me through!!

Submitted: 7 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 20 minutes by:
12/18/2017
Cell Phone Technician: Michael T,
 replied 7 months ago
Michael T
Category: Cell Phones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi,my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. From your question it would seem you think you are through to a different company. Please advise

Ask Your Own Cell Phones Question
Customer reply replied 7 months ago
i thought I was talking to a version wireless person
Cell Phone Technician: Michael T,
 replied 7 months ago

Would you like me to send this to customer service for a refund? verizon are the only ones that can unlock it

Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,281
1,281 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
I am locked out of it after setting a find my phone
I am locked out of it after setting a find my phone password. I would like to reset it but need to back up my files, pics, contacts etc. How can I do that so that all is not lost? … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
Well, I left ATT last August (big mistake), and went with
Well, I left ATT last August (big mistake), and went with Verizon. I gave my old phone to my granddaughter who is trying to get it activated today. The phone is apparently locked I need to get it unlo… read more
Harry
Harry
2,048 satisfied customers
I accidentally locked my LG Model AX145 phone and don't know
I accidentally locked my LG Model AX145 phone and don't know how to unlock it. Help. … read more
Harry
Harry
2,048 satisfied customers
I just changed the passcode on my cell phone and it is not
I just changed the passcode on my cell phone and it is not accepting it and now I'm locked out of it. … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
I was trying to get pictures and stuff of my old phones but
I was trying to get pictures and stuff of my old phones but I can't remember the password ***** the blackberry curve … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have McAfee LiveSafe on my cell phone, the phone is locked
I have McAfee LiveSafe on my cell phone, the phone is locked and it won't let me type the Pin # in, can you help unlock my phone? … read more
Harry
Harry
2,048 satisfied customers
I have an Galexy 5 active I have a google account I loved my
I have an Galexy 5 active I have a google account I loved my phone, due to children, but i did it last last night and cant remember it today. Can I unlock the phone from my computer, I have device man… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Accidentally locked phone by sloopily screweding up unlock
Accidentally locked phone by sloopily screweding up unlock pattrern … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Samsung S6 edge plus, is asking password to unlock the
Hello Pearl. My Samsung S6 edge plus, is asking for a password ***** unlock the screen … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am trying to unlock my sons tracphone and 't have s
I am trying to unlock my sons tracphone and don't have his password. He passed away in August and we need to see what is on his phone.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am in the US and want to buy an iphone5s unlocked. Apple
I am in the US and want to buy an iphone5s unlocked. Apple said the unlocked version is not as yet available. However TMobile is selling that model that can be used internationally. IS it possible tha… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Ive just bought a Samsung galaxy S11. Charged it up and when
I've just bought a Samsung galaxy S11. Charged it up and when I press the home key it stays on the 1st screen. have I locked it? Help!… read more
denm7510
denm7510
Sales
Vocational, Technical or Trade Scho
20 satisfied customers
I entered my password wrong 5 times and my phone (LG Loop)
I entered my password XXXXX 5 times and my phone (LG Loop) is asking for my google account and i don't know what it is how do i unlock my phone?… read more
AnswerGuy77
AnswerGuy77
Solutions Expert
15 satisfied customers
I have a 9700. The top buttons on my phone are supposed to do two things
I have a 9700. The top buttons on my phone are supposed to do two things: Left Button - lock and the Right Key - stand by. On my phone, the right isn't doing anything and the left is going into stand-… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
I have a Verizon Samsung Galaxy 5 cell phone. I want to know
I have a Verizon Samsung Galaxy 5 cell phone. I want to know if I can get rid of the lock pattern?… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
i have locked myself out of my samsung galaxy s and i need
i have locked myself out of my samsung galaxy s and i need to go to a service centre to unlock it. is there a way to unlock it without having to go to one of thesse centres?… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
I found an ENV3 and took it to the Verizon store. They said
I found an ENV3 and took it to the Verizon store. They said it would be clear to use it, but the keypad is locked . Is there a way to unlock it so that I can switch it to my Verizon account. My ENV To… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
I tried to put a lock on my Samsung cell phone so no one but
I tried to put a lock on my Samsung cell phone so no one but I could use it. I ended up locking the phone so I can only make emergency calls. AT&T, my service carrier tried putting a new SIM card in i… read more
Travis
Travis
Lead paint inspector
Vocational, Technical or Trade Scho
29 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x