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My Tracfone keeps changing with a chick,ckick. It changing…

Customer Question
My Tracfone keeps changing...

My Tracfone keeps changing with a chick,ckick. It changing app, after app.

Technician's Assistant: What TracFone model do you have? And the Operating System (OS)?

I have Android version Model A621 BL. OS Google

Technician's Assistant: How long has this been going on with your A621? What have you tried so far?

I have turned it off and pressed power off. Then the wallpaper come up and change.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No it just keep changing, before I can put in another app.

Submitted: 5 months ago.Category: Cell Phones
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Answered in 30 minutes by:
12/18/2017
Cell Phone Technician: Michael T,
 replied 5 months ago
Michael T
Category: Cell Phones
Satisfied Customers: 2,437
Experience: dasdasd
Verified

Hi,my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. Please let me know when you are online.

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Customer reply replied 5 months ago
I'm on line.
Cell Phone Technician: Michael T,
 replied 5 months ago

Thankyou. Have you tried taking the battery out of the phone, then putting it back in?

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Customer reply replied 5 months ago
No
Cell Phone Technician: Michael T,
 replied 5 months ago

Please try that and also let me know. The other option is a hard reset of the phone. Your software may have gotten infected if the battery reset does not work

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Customer reply replied 5 months ago
The phone has a non-removable battery.
Cell Phone Technician: Michael T,
 replied 5 months ago

Gotchya.. I know which model you have now. 2 versions of your model number.

Do you have any important data on your phone? If so is it backed up in a cloud server so we can factory reset your phone and get it working again properly?

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Cell Phone Technician: Michael T,
 replied 5 months ago

Are you backed up?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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