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It is not my cell phone it is my desktop computer. I cannot…

Customer Question
It is not my...

It is not my cell phone it is my desktop computer. I cannot get email and I ddo not rememver password ***** ID. What is ID anyhow.

Technician's Assistant: When were you last able to use your phone?

My phone is fine. I alredy told you

Technician's Assistant: Sorry about that. I must have missed it. Could you tell me again?

Good lord. I cannot get email and cannot get email I do not remember my password ***** ID I don't even know what an ID is

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Good by. if my computer mysteriously turns into a cell phone I will call again

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Just end this chat I don't have time for someone who cannot help

Submitted: 7 months ago.Category: Cell Phones
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Answered in 5 minutes by:
12/15/2017
Cell Phone Technician: Jason Jones, Cell Phone Tech. replied 7 months ago
Jason Jones
Jason Jones, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 19,251
Experience: 10 years of professional experience.
Verified

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Customer reply replied 7 months ago
Attis my email provider ot Yahoo because that pops up sometimes. also Google. gmail
Cell Phone Technician: Jason Jones, Cell Phone Tech. replied 7 months ago

You have requested a phone call. I cannot make any calls now. For that reason, I will opt out of the question and allow someone else to help.

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Customer reply replied 7 months ago
by the way, I cannot get email from either source.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

You are the only one who would have the id. Typically it is something like***@******.*** etc.

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Customer reply replied 7 months ago
apparently you cannot call me. When I was asked if I wanted a phone call. It showed a little note saying this will cost me another $20
Customer reply replied 7 months ago
Am I really being charged another $20 just to give you a phone number? I have benn trying since 10: this morning and I still cannot any help
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Correct usernames are ***** ***** information like a car key. Which accounts are you trying to get into? Yahoo and gmail? The call requests that they send are auto-generated. It is up to you if you prefer a call. I am fine helping you here via chat.

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Customer reply replied 7 months ago
I have had enough of this crap. Please credit my $5 and please credit $20 if I am charged that too
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

This site connects you with an expert in the field you are asking about. However, I do not handle the financial portion. I just help answer the questions.

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