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Ms. I am having an issue with my camera and phone. When I…

Customer Question
Good morning Ms Wilson...

Good morning Ms Wilson. I am having an issue with my camera and phone. When I click on mydlink on my phone, beside the DCs

Technician's Assistant: Who makes your camera?

When I go to my icon for D-Link camera, I get a red X by the DCS-936L and I don't connect with my camera. I have uninstalled it and reinstalled it and I still get the same redX.

Submitted: 2 months ago.Category: Cell Phones
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Answered in 1 day by:
12/17/2017
Cell Phone Technician: Michael T,
 replied 2 months ago
Michael T
Category: Cell Phones
Satisfied Customers: 2,030
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question

I am assuming that your camera connects to your phone via bluetooth?

Verify that your bluetooth is ON on your phone and also see if your camera shows as CONNECTED in bluetooth settiings.

Please let me know what you see

Thanks Mike

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