Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

I have a coolpad 3200a phone and i am getting the message it…

Customer Question
I have a coolpad...

I have a coolpad 3200a phone and i am getting the message it has been rooted. I haven't done anything to the phone.

Technician's Assistant: How long has this been going on with your 3200A? What have you tried so far?

About 2 days. I powered the phone off, took the battery out and left it out until today. I put the battery back and booted up. Still get the message from Lookout stating 'root access detected.'

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

This is a government phone and I am a cancer patient that needs the phone to use when i have appts. at the oncology clinic.

Submitted: 7 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 12 minutes by:
12/15/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. Rooting a device is something a customer may do (not suggested) to a device to control system functions not made for them to control. If you have not done it on your own this may be caused by a 3rd party app you downloaded or a potentially malicious file or website. Have you downloaded apps on your own?

Ask Your Own Cell Phones Question
Customer reply replied 7 months ago
My home security app. I uninstalled the app, shutdown the phone, took the battery out and left it out for 24hrs. Placed the battery back in, booted up and still get the message to contact my provider because my cell phone has been rooted.
Customer reply replied 7 months ago
I cannot afford the $20.00 to call you and would rather you assist me from the website page.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

If the app caused this issue it may have changed the software enough to create this error. The only issue is that typically a factory reset has to be done to get rid of software changes.

Ask Your Own Cell Phones Question
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

The call requests that they send are auto-generated. It is up to you if you prefer a call. I am fine helping you here via chat.

Ask Your Own Cell Phones Question
Customer reply replied 7 months ago
Please help me via chat
Customer reply replied 7 months ago
You there
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

That works. Are you aware that a hard reset erases all data that is not backed up?

Ask Your Own Cell Phones Question
Customer reply replied 7 months ago
Where are you ***** *****
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

That works. Are you aware that a hard reset erases all data that is not backed up?

Ask Your Own Cell Phones Question
Customer reply replied 7 months ago
are you going to help me for what i paid for?
Customer reply replied 7 months ago
I don't see you on chat anymore
Customer reply replied 7 months ago
where are you?
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

I am here still!

Ask Your Own Cell Phones Question
Customer reply replied 7 months ago
I am waiting on your response
Customer reply replied 7 months ago
Should I wait on my cell
Customer reply replied 7 months ago
I am aware
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,281
1,281 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
MY FLG G STYLO WAS ROOTED AND I HAD TO UNBRICK IT...I
MY FLG G STYLO WAS ROOTED AND I HAD TO UNBRICK IT...I RELOADED THE LG STYLO FIRMWARE TO IT IT ALL THE WAY TO REBOOT MODE BUT IT WONT TURN ON AT ALL… read more
Terry Parker
Terry Parker
Diploma
29 satisfied customers
my old Samsung flip phone got dropped. It turned off. I took
my old Samsung flip phone got dropped. It turned off. I took out the battery and put it back in. When I turned it on, it lights up with the Verizon logo but won't boot up… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an LG Gr500 phone. I am having problems with my address/contacts.
I have an LG Gr500 phone. I am having problems with my address/contacts. Messages I am receiving from people aren't coming up with their name as sender, even though its in the contacts list...just com… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
I am having difficulty accessing/opening text messages from
I am having difficulty accessing/opening text messages from one of the contacts on my phone. I am also sending texts messages to another contact (also verizon) who is not receiving these messages. I a… read more
Eric
Eric
Android Expert
Associate Degree
1,281 satisfied customers
Where can I get my HTC Incredible 3G Droid refurbished I
Where can I get my HTC Incredible 3G Droid refurbished? I have corrupted software that prevents me from texting. Just need someone who can re-do it. I live in San Diego county, CA.… read more
Eric
Eric
Android Expert
Associate Degree
1,281 satisfied customers
I have a non-rooted Virgin Mobile Samsung Intercept running
I have a non-rooted Virgin Mobile Samsung Intercept running Android 2.2. Last weekend, Google did an automatic download of a new version of the Android Market app, after which I immediately started ge… read more
Eric
Eric
Android Expert
Associate Degree
1,281 satisfied customers
i am getting error messages as following example, SORRY !
i am getting error messages as following example, SORRY ! the process android.process.media has stopped unexpectedly. please try again, -- followed by a "force close" box that does not work, except to… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
hi this is mike we talked about getting a new OS onto my Viewsonic
hi this is mike we talked about getting a new OS onto my Viewsonic G tablet so I could install google cloud print without the missing phone inside. what block of time do you need and I have a USB file… read more
Eric
Eric
Android Expert
Associate Degree
1,281 satisfied customers
After 2 years I found my Blackberry Curve. I forgot my keyboard
After 2 years I found my Blackberry Curve. I forgot my keyboard password XXXXX wanted to see what I left on it. I am on my 10th try and I do not want to lose my data. Is there any way for me to get my… read more
Mr. Clark
Mr. Clark
Cell Phone Engineer
Bachelor's Degree
509 satisfied customers
Why can I not access google on my internet. After hours on
Why can I not access google on my internet. After hours on the phone with Apple, Earthlink, AT&T I am told it is a problem with Google. Please help me with my iPhone problem, not one on my computer . … read more
Mr. Clark
Mr. Clark
Cell Phone Engineer
Bachelor's Degree
509 satisfied customers
will this affect my service connection in any way and will
will this affect my service connection in any way? and will it clear my already installed Apps. I mean as much as I understand this it shouldn't. Am asking cause I'm with Verizon and live in Canada an… read more
Eric
Eric
Android Expert
Associate Degree
1,281 satisfied customers
Sadly, my Samsung T746 cell phone, less than a year old, went
Sadly, my Samsung T746 cell phone, less than a year old, went through the washing machine on Sunday night. (Yes, I'm a dope.) I took out the battery and SIM card. I put the cell phone and battery in a… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
My 755p suddenly froze on the ACCESS Powered page, after
My 755p suddenly 'froze' on the ACCESS Powered screen, after a short message that said I was running out of memory.… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
My Samsung Intensity phone inadvertently went into USB Download
My Samsung Intensity phone inadvertently went into USB Download Mode last night and just froze. I took the battery out and put it back in as a means to reboot the phone. However, it will not power on … read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
Downloading program to my Android and it says that it has been
Downloading program to my Android and it says that it has been downloaded and then I go to the program and it stats Download Unsuccessful so I try it again and same thing what am I doing wrong, This h… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
My droid x was charging yesterday and i woke up today to a
My droid x was charging yesterday and i woke up today to a screen that said battery low cannot go through with process. now the phone will not turn on and ill hold down the power button and the "M" wi… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
i have an icon that has appeared in the top left hand corner
i have an icon that has appeared in the top left hand corner which looks like a disc since this has appeared 2 days ago i am unable to receive text messages i can send them it also says that phone spa… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
my iphone got water damage, so i dried it out and was able
my iphone got water damage, so i dried it out and was able to get it to run when plugged into the wall. i took it apart to check the battery and after i put it all back together it wont boot passed th… read more
Andy
Andy
Electronics & Computer Consultant
MS Electrical Engineering
310 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x