Cell Phones

Ask a Cell Phones Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Cell Phones

My account is locked. I can use my phone but I forgot my…

Customer Question
My account is locked ...

My account is locked

Technician's Assistant: When were you last able to use your phone?

I can use my phone but I forgot my password ***** my security code has changed

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I have tried and i have not had any luck

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No i was trying to add some GB the other day and put in the code that i had when i first got the phone but i think they have changed

Submitted: 2 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 6 minutes by:
12/13/2017
Cell Phone Technician: Gina-Moderator, Moderator replied 2 months ago
Gina-Moderator
Gina-Moderator, Moderator
Category: Cell Phones
Satisfied Customers: 11
Experience: Moderator at JustAnswer
Verified
Hi:
I'm Gina and I’m a moderator for this topic. Please read the following message very carefully. :)
It looks like your question may have been meant for a different company, possibly your cellular phone provider's customer service.
We, JustAnswer, match people with questions to Experts with answers in areas like Health, Pets, Computers, Taxes, Cars, Financial, Legal, Home Improvement and more.
I would be happy to try to assist you in finding the web address of the company you are looking for if you can confirm that for me.
Please let me know if you want to continue or cancel your question and I'm happy to further assist you.
Best,
Gina-Moderator
Ask Your Own Cell Phones Question
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 2 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 381
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. What type of phone is it?

Ask Your Own Cell Phones Question
Customer reply replied 2 months ago
Samsung galaxy j1
Cell Phone Technician: Samuel White, Cell Phone Technician replied 2 months ago

Ok thank you. Is it asking you for a username and password ***** PIN?

Ask Your Own Cell Phones Question
Customer reply replied 2 months ago
password ***** security code
Cell Phone Technician: Samuel White, Cell Phone Technician replied 2 months ago

Password ***** security code?

Or username (google acct) and password?

Ask Your Own Cell Phones Question
Customer reply replied 2 months ago
thank you
Cell Phone Technician: Samuel White, Cell Phone Technician replied 2 months ago

I have not received enough information to troubleshoot your issue correctly... but you are welcome.

Ask Your Own Cell Phones Question
Customer reply replied 2 months ago
you took $20 more bucks and it was no help what more info do you need my account is still locked
Cell Phone Technician: Samuel White, Cell Phone Technician replied 2 months ago

This site connects you with an expert in the field you are asking about. However, I do not handle the financial portion. I just help answer the questions. I was asking questions so I could get you the solution or answer to your question.

Ask Your Own Cell Phones Question
Cell Phone Technician: Samuel White, Cell Phone Technician replied 2 months ago

Password ***** security code?

Or username (google acct) and password?

Ask Your Own Cell Phones Question
Customer reply replied 2 months ago
SIR, I UNDERSTAND YOU DO NOT HANDLE THE MONEY END! WHAT OTHER INFO.DO YOU NEED I CAN NOT GET IN MY ACCOUNT TO DO ANYTHING.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 2 months ago

I need to know the information the device is asking you for, please. You said it is asking for both a password ***** security code which is not a normal screen. So I was just asking for clarification.

Ask Your Own Cell Phones Question
Customer reply replied 2 months ago
WHEN I GO TO VZW.COM/MYVERIZON AND PUT IN MY PHONE # AND THEN I CHECK I FORGOT MY PASS WORD IT SAYS ACCOUNT IS LOCKED.I GUESS I NEED A GOOD PH# ***** I CAN TALK TO A AGENT THE PH# ***** IT IS TALLING ME TO CALL IS MY ACCOUNT INFO.IF YOU CAN HELP ME WITH THIS INFO THANKS. I WILL BE IN A MEETING FROM 12NOON UNTIL 1:30 THANK YOU FOR ANY HELP YOU CAN PROVIDE.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 2 months ago

I apologize you're having issues accessing My Verizon! However, when there are security issues preventing access, you would need to contact prepaid customer service. I know you mentioned not being able to reach someone. What time of the day did you try? I would suggest giving another call and here's the number in case it is not the one you have. It is(###) ###-#### Make sure you listen to the prompts to select the option to get over to a rep. Please let me know if this is the number you already tried?

Ask Your Own Cell Phones Question
Cell Phone Technician: Samuel White, Cell Phone Technician replied 2 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating for my time today! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know and ill be more than happy to help you more

Ask Your Own Cell Phones Question
Was this answer helpful?
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,276
1,276 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,276 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
Why does at&t want to send the 3rd update in 2 weeks. The
Why does at&t want to send the 3rd update in 2 weeks. The 1st one stole all my contacts and messed with alot of settings … read more
Harry
Harry
891 satisfied customers
Forgot yahoo password need to get into emails. On this
Forgot yahoo password ***** to get into emails JA: Are you logged into your Yahoo account on any other devices? Customer: Yes on this tablet JA: Do you have security questions or a phone number on fil… read more
Samuel White
Samuel White
Cell Phone Technician
381 satisfied customers
I can't use it, I have an affinity phone with AAA but now
I can't use it, I have an affinity phone with AAA but now Verizon is claiming it is a Verizon phone and has stopped me from using it … read more
Samuel White
Samuel White
Cell Phone Technician
381 satisfied customers
I left it in the pocket of my trousers and it got washed in
I left it in the pocket of my trousers and it got washed in the washing machine. What can I do? … read more
Harry
Harry
891 satisfied customers
Its new and I was trying to put outlook mail on my cell
its new and I was trying to put outlook mail on my cell phone keeps asking for a password i don't have didn't get one when I strarted … read more
Harry
Harry
891 satisfied customers
My new SIM card came in the mail. Can I activate the phone
My new SIM card came in the mail. Can I activate the phone online? … read more
Harry
Harry
891 satisfied customers
I bought 300 million chips for doubledown app. I got them
I bought 300 million chips for doubledown app. I got them and then it switched to 21 million. How do i get them back. It cost me $100. Thank you. … read more
Harry
Harry
891 satisfied customers
It is my landline. model cl83451. AT&T model CL83451. This
This afternoon. Tried all 4 phones on system. Trieddialing out. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How do i find my pass word for an account i cannot rememeber
how do i find my pass word for an account i cannot rememeber the password ***** most help seems to just circle back to give me nothing … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
59 satisfied customers
Mycell phone indicated it was powering of as I did not
good evening,,mycell phone indicated it was powering of as I did not charge since yesterday, howeveri have beencharging it for the past 4 hoursnand indicates 1% charged wht is that. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
My primary phone (land line) is 301-997-1687; acct #
My primary phone (land line) is(###) ###-#### acct # 000065859262. … read more
Harry
Harry
891 satisfied customers
Do not remember cell phone password Hal Agar. About 2 days
Do not remember cell phone password Hal Agar JA: When were you last able to use your phone? Customer: About 2 days ago JA: Have you tried a Factory Reset? The Phone Expert can walk you through this to… read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
46 satisfied customers
My son has an iPhone 5.1 and needs to download a DOT program
My son has an iPhone 5.1 and needs to download a DOT program for work which won't download because his phone is too old. I have an iPhone 6.0 and was wondering if we took them into the ATT store if th… read more
Harry
Harry
891 satisfied customers
I have a Tracfone Alcatel and I think the numbers are
I have a Tracfone Alcatel and I think the numbers are 014-000-036-226 The phone # is(###) ###-#### I cant get it to work very good as I have no instructions. I thought it needed time added to it and o… read more
Harry
Harry
891 satisfied customers
How can I block on my iPhone 8 an email sender I have gmail
How can I block on my iPhone 8 an email sender I have gmail and cannot find block option … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I got an email saying that my phone number had been
I got an email saying that my phone number had been deactivated and I could no longer get text messages however the only thing that happened was I left for my family plan and went to pay is your go so… read more
Harry
Harry
891 satisfied customers
I am trying to get my replacement phone actavatedi. I lost
I am trying to get my replacement phone actavatedi … read more
Harry
Harry
891 satisfied customers
Well, I left ATT last August (big mistake), and went with
Well, I left ATT last August (big mistake), and went with Verizon. I gave my old phone to my granddaughter who is trying to get it activated today. The phone is apparently locked I need to get it unlo… read more
Harry
Harry
891 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x