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My phone goes to MUTE every time I make a call. I click and…

Customer Question
My phone goes to...

My phone goes to MUTE every time I make a call. I click and it will show UNMUKE. Sometimes I can hear the person answer but they cannot hear me.

Technician's Assistant: What's the brand/model of your phone?

Samsung U320 HAVEN

Technician's Assistant: How long has this been going on with your phone? What have you tried so far?

ABOUT TWO WEEKS

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I DON'T KNOW OF ANYTHING

Submitted: 7 months ago.Category: Cell Phones
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Answered in 1 hour by:
12/12/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

If the phone is stating it is unmuted it is most likely a mic related issue.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

If you open the phone and look under the Zero (0) key do you see a small hole?

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Customer reply replied 7 months ago
I cannot get the phone open
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

It's not a flip phone?

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Customer reply replied 7 months ago
It is a flip phone and I guess I see the small hole you mentioned. I thought you meant that was inside the phone and underneath the (0) key. I have no desire to pay an additional $20 and if we cannot get this problem resoled I will simply change from Verizon to another company.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

The call request is auto-generated, I have no issues helping you via chat. I also have nothing to do with any amounts you paid.

The hole you see is your microphone use a safety pin to gently clear away any debris and try a test call, please.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Did that help at all sir?

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Customer reply replied 7 months ago
No
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

If that is the case your microphone or the hardware around it is not working.

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