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It is full of storage and I don't know how to clear it out.

Customer Question
Hi it is full...

Hi it is full of storage and I don't know how to clear it out. I don't want to lose any photos. Can you help. My name is*****: What's the brand/model of your phone?

I'm looking. This is my 92 year old dad's phone. It says Jitterbug on it and great call on the back. I know that doesn't tell you anything though. Is there somewhere on the phone I can look?

Technician's Assistant: How long has this been going on with your phone? What have you tried so far?

Just since yesterday. We can't do anything because a message comes up that says the phone storage is full .Please clear some resources. Manage applications.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I don't think so.

Submitted: 4 months ago.Category: Cell Phones
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Answered in 13 minutes by:
12/10/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 4 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 434
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. Is your Jitterbug a smartphone or is it like a flip phone? This will help me some. Thank you!

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Customer reply replied 4 months ago
jitterbug smart phone
Cell Phone Technician: Samuel White, Cell Phone Technician replied 4 months ago

Ok thank you. You just want to erase the device and start over again?

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Customer reply replied 4 months ago
Ok can you message me though it?
Cell Phone Technician: Samuel White, Cell Phone Technician replied 4 months ago

Sure I can.

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Customer reply replied 4 months ago
are you there?
Cell Phone Technician: Samuel White, Cell Phone Technician replied 4 months ago

I am gathering the information for you.

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Customer reply replied 4 months ago
OK
Cell Phone Technician: Samuel White, Cell Phone Technician replied 4 months ago

If you go into setting you should see back up and reset or something similar.

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Customer reply replied 4 months ago
I see Backup 4 reset. should I tap on that?
Customer reply replied 4 months ago
that 4 was supposed to be &
Cell Phone Technician: Samuel White, Cell Phone Technician replied 4 months ago

Yes

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 4 months ago

Tap factory reset next.

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Customer reply replied 4 months ago
Ok done
Cell Phone Technician: Samuel White, Cell Phone Technician replied 4 months ago

Is it restarting

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Customer reply replied 4 months ago
I tapped it . It went back to the Settings page
Customer reply replied 4 months ago
I went to the phone but it still says the phone storage is full
Customer reply replied 4 months ago
Have I lost you?
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