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It restarted and is asking for my backup password, but when…

Customer Question
It restarted and is...

It restarted and is asking for my backup password, but when i type in what i taught it was it does not work

Technician's Assistant: When were you last able to use your phone?

An hour and a half ago

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I did that the last time and i lost it all. i thing there is something wrong. this is the third time i'm going thru this

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Not that i can think of

Submitted: 7 months ago.Category: Cell Phones
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Answered in 3 hours by:
12/8/2017
Cell Phone Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,167
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device with the issue?

Please let me know

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Eric, Android Expert
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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