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Byrom I have a mobile phone i forgot my password o unlock my…

Customer Question
My name is *****...

My name is ***** ***** I have a virgin mobile phone i forgot my password ***** unlock my phone

Technician's Assistant: What exactly are you having trouble accessing?

I'm trying to unlock my phone

Technician's Assistant: When were you last able to use your phone?

Today I don't remember my password

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No I haven't

Submitted: 7 months ago.Category: Cell Phones
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Customer reply replied 7 months ago
It's a virgin mobile Android phone I'm having trouble with I can't unlock my phone and don't know the password
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
What bout factory reset
Customer reply replied 7 months ago
Can you walk me thru the process factory reset
Answered in 13 hours by:
12/3/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

Hello, I am Samuel and I will help you today. Sorry for the delay this site is not always instant especially when we have large workloads. Have you ever backed up any files on your device before?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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