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My phone is locked and cannot open it; is this something…

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My phone is locked...

My phone is locked and cannot open it; is this something that you may assist with

Technician's Assistant: When were you last able to use your phone?

24 hours ago

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Dumb question but who would my Phone Expert be?

Submitted: 8 months ago.Category: Cell Phones
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Answered in 1 minute by:
12/1/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 534
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. What type of device is it? Also, are you locked at the screen asking for a PIN or a username and password?

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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 8 months ago
waiting your comment
Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago

​​I am Samuel and I can help you. What type of device is it? Also, are you locked at the screen asking for a PIN or a username and password?

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Customer reply replied 8 months ago
no - it just says you are locked out for 1 hour
Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago

So it was when you were entering your pin, correct?

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Customer reply replied 8 months ago
the screen actually says Iphone is disabled
Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago

Have you backed the phone up to iTunes before?

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Customer reply replied 8 months ago
no - have to leave and will respond to additional questions in two hours
Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago

If you forgot your code we will have to reset the device. Here is why:

A locked iPhone requires a passcodeor Touch ID to enter and access the device as a security precaution. After the iPhone passcode has been incorrectly entered five times in a row, the iPhone will automatically disable itself for 1 minute, giving the “iPhone is disabled” error message on screen. The obvious solution in this case is to wait for the minute (or several) to pass and then enter the correct passcode to unlock the iPhone and get around the disabled message. In the future, just enter the proper passcode in the first place and you’ll avoid this message and the lock out period.

You may find it interesting to know how many incorrect passcode entries are required to disable the iPhone for a particular amount of time and to get the accompanying message, that information is as follows:

  • 5 incorrect passcode entries in a row – iPhone is disabled, try again in 1 minute
  • 7 incorrect entries in a row – iPhone is disabled, try again in 5 minutes
  • 8 incorrect entries in a row – iPhone is disabled, try again in 15 minutes
  • 9 incorrect entries in a row – iPhone is disabled, try again in 60 minutes
  • 10 incorrect passcode entries – iPhone is disabled, connect to iTunes (or the iPhone wipes itself of all data if self-destruct mode is turned on)
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Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago

Is there any other help you need? If not please rate so I can close this request! Thanks so much!

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago

*Is there any other help you need? If not please rate so I can close this request! Thanks so much!

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Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 534
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Experience: Verizon Tech Manager multi-unit

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