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I do not know how to receive messages that I download. It's…

Customer Question
I do not know...

I do not know how to receive messages that I download.

Technician's Assistant: What's the brand/model of your phone?

It's a smartphone I ordered it from AARP. It's from great call.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

The only thing that I can is called a jitterbug smartphone.

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

I just tried to download, but I don't know how I can see the pic's.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I am sorry for not knowing how to use this phone.

Submitted: 7 months ago.Category: Cell Phones
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Answered in 20 minutes by:
11/28/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. So you got a text message and downloaded the picture and you are unsure where to view that picture?

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Customer reply replied 7 months ago
That is right
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Do you know where all of your apps are located?

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Customer reply replied 7 months ago
I am there now
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Go to the gallery or pictures app

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

There should be a download album within there. Do you see it by chance?

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Customer reply replied 7 months ago
I am there.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

You should see your pictures within

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Customer reply replied 7 months ago
I see the pic's that I took. Don't see the download pic's from messaging.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

What other albums do you see, please?

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Customer reply replied 7 months ago
I see videos, things, places, and people.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Can you please go to the settings/about phone/ phone name or model... what do you see there?

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Customer reply replied 7 months ago
model number A622GL
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Give me a moment please.

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Customer reply replied 7 months ago
Okay
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

I know this sounds odd but to rule out an issue please take a random picture with your camera and save it. Than you restart your device.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

After which you can attempt to view the picture in your photos.

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Customer reply replied 7 months ago
I can do that and I see my pic's that I take. I can not see the pic's that people send me through messaging
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

When you clicked to download did a pop up say that it was downloading?

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Customer reply replied 7 months ago
No, I don't think they downloaded.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Ok lets go back to the message. Please tell me how you tried to download it?

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Customer reply replied 7 months ago
I press where it says down then in the message it says the size and when it expires. I press the download but nothing happens.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Do you pay for cellular data?

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Lets go to settings and ensure cellular data is on.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

You should find it under networks in settings.

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Customer reply replied 7 months ago
I do not see networks settings
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

When you go to setting what do you see?

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Mobile networks?

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Customer reply replied 7 months ago
It says wireless& networks
Customer reply replied 7 months ago
I found mobile networks
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Great. Do you see mobile data or cellular data?

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Customer reply replied 7 months ago
I guess I do not. I do not see it.
Customer reply replied 7 months ago
I see it now Cellular data
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Ok good. Is it enabled?

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Customer reply replied 7 months ago
it is.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

Ok can you go to the messages and see if you can find the settings within messages.

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Customer reply replied 7 months ago
Will not let me go to app settings
Customer reply replied 7 months ago
It just shows app usage
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

When you go into the messages there is not a setting option?

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Customer reply replied 7 months ago
There is but it will not work
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

That may be the issue...

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

I am going to open this to another rep as I have tried all I know. One should be with you shortly you need not do anything but wait a moment.

Thank you!

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago

I assumed someone would have stepped in but apparently not. I am going to help figure this out. When you get a chance can you please go to apps and see if there is an app called files/file/file manager or something to that effect?

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