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I am trying to network unlock an old Panasonic EB-G51M, GSM…

Customer Question
I am trying to...

I am trying to network unlock an old Panasonic EB-G51M, GSM Cellular Telephone, originally from Telcel Mexico. NO ONE including Telcel can unl;ock this phone. they do not carry them anymore and sent me in this direction.

Technician's Assistant: When were you last able to use your phone?

2009

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

It doesn't have a camera. There is nothing to save. It is a basic, small GSM phone. But the factory reset does not allow me to use it with ATT... I owned this phone outright and have a new a current plan with telcel using another phone. I would like to use this one on ATT.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Nope. Thankk you.

Submitted: 5 months ago.Category: Cell Phones
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Answered in 4 hours by:
11/26/2017
Cell Phone Technician: Harry, Cell Phone Salesperson replied 5 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 1,723
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Cell Phone Technician: Harry, Cell Phone Salesperson replied 5 months ago

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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