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I ordered a new phone via bestbuy and my order was rejected…

Customer Question
I ordered a new...

I ordered a new phone via bestbuy and my order was rejected by Verizon and I have no idea why.

Technician's Assistant: What's the brand/model of your phone?

Samsung Galaxy Note 8, I think.

Technician's Assistant: How long has this been going on with your phone? What have you tried so far?

I have no phone. I was robbed two weeks ago and wanted to buy a NEW phone on Black Friday.

Submitted: 7 months ago.Category: Cell Phones
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Answered in 11 minutes by:
11/25/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 7 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel. The action you are looking for help with is not something I can support you with via chat on Just Answer. Please call directly for your provider's customer support as they will need to log into your account and view order details.

1-***-***-****

Thank you,

Samuel

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Cell Phone Technician: patriciac-cssm,
 replied 7 months ago
patriciac-cssm
Category: Cell Phones
Satisfied Customers: 0
Verified
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.com/cell-phones/atsid-ordered-new-phone-via-bestbuy-order-rejected.html). Thank you, ***** ***** Customer Support Team.
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Cell Phone Technician: Harry, Cell Phone Salesperson replied 7 months ago
Harry
Harry, Cell Phone Salesperson
Category: Cell Phones
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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