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My phone went into shut down mode, i cannot access any of my…

Customer Question
My phone went into...

My phone went into shut down mode, i cannot access any of my phone information(###) ###-####

Technician's Assistant: When were you last able to use your phone?

When at Sams club about 7:30.

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

It keeps asking from my google password ***** we reset and he thought would keep all my data

Submitted: 7 months ago.Category: Cell Phones
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Answered in 4 hours by:
11/25/2017
Cell Phone Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 20,353
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Cell Phone Technician: Pete, Electronic Engineer replied 7 months ago

What is the make and model number of your phone?

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Cell Phone Technician: Pete, Electronic Engineer replied 7 months ago

I haven't heard back from you yet - please reply and let me know the make and model number of your phone if you still need assistance with this.

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Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 20,353
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Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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