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Phone locked itself and I can not unlock it. About 5 years.

Customer Question
Phone locked itself and...

Phone locked itself and I can not unlock it

Technician's Assistant: How old is the phone?

About 5 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Started yesterday I have tried every pin I have eever used and can not unlock it

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No I dont think so

Submitted: 7 months ago.Category: Cell Phones
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Answered in 16 minutes by:
11/22/2017
Cell Phone Technician: Eric, Android Expert replied 7 months ago
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,281
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

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Cell Phone Technician: Eric, Android Expert replied 7 months ago

Good evening, what is the make and model of your phone?

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Customer reply replied 7 months ago
Samsung Galaxy S5
Cell Phone Technician: Eric, Android Expert replied 7 months ago

Ok, thank you. And just to clarify, you are completely locked out of the phone, correct?

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