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I have been getting Memory Full messages on my LG B470

Customer Question
I have been getting...

I have been getting Memory Full messages on my LG B470 phone, although I have deleted all phone calls and email messages. I have never used the Internet connectivity. The Phone Common census shows 0 KBs for everything except 734 KB multimeda msg, 788 KB for Java, and 100688 KB Others.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

LG B470

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been going on for a couple of weeks. I have emptied all stored records except for Contacts. I have twice turned the phone off and then restarted, with no effect.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

That's all I know. I don't know what "Java" and "Other" files would refer to, but I know I have no multimedia messages on the phone. The phone is not that old - bought in June 2017.

Submitted: 8 months ago.Category: Cell Phones
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Answered in 2 minutes by:
11/16/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help. The issue you are having is not anything you have done wrong. Do you have a lot of contacts?

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Customer reply replied 8 months ago
about 25
Customer reply replied 8 months ago
Are you there?
Customer reply replied 8 months ago
Is this a fake site or a help site?
Customer reply replied 8 months ago
I think this may be a trap so I will be lodging complaints with Mastercard and with state authorities within an hour. I regret giving you my information.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago
After you ask a question please hold off with secondary responses. It stops me from being able to finish the answer that I'm trying to send to you. The issue that you're having is that your phone saves data and the background in order to keep it running faster. The downside to it is that overtime it keeps so much information that it has the opposite effect and makes it run slower. The best option is to reset the device so therefore the other memory is cleared out for you.
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Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago
I am only an expert who supports you with a question in your area if you have any wants to withdraw your question and apply for a refund just reach out to customer service they'll be glad to do so for you.
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Customer reply replied 8 months ago
Can I get the phone reset without losing my Contacts?
Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago

Unfortunately with a basic device you lose them.

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Customer reply replied 8 months ago
Thank you.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago

No problem. I am sorry you felt doped because of my pause.

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Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago

Do you know where to go to do the reset?

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Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 512
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Experience: Verizon Tech Manager multi-unit

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