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Please help me! I just purchased an iphone 8 + and have

Customer Question
Hi Pearl. Please...

Hi Pearl. Please help me! I just purchased an iphone 8 + and have locked myself out of my accont!!!

Technician's Assistant: What's the make/model of your device? How old is it?

Iphone 8+ just bought it two days ago

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This morning. i cant trouble shoot anything. somehow locked out

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No exceprt i need phone asap

Submitted: 8 months ago.Category: Cell Phones
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Answered in 5 minutes by:
11/16/2017
Cell Phone Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,133
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please which account you are referring to?

Please let me know

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Customer reply replied 8 months ago
Verizon cell(###) ###-####
Cell Phone Technician: Richard, Technician replied 8 months ago

Ok, but what did you lock yourself out of? Your email account? The phone itself?

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Customer reply replied 8 months ago
locked myself out of my phone
Customer reply replied 8 months ago
can you help?
Customer reply replied 8 months ago
hello???????
Cell Phone Technician: Richard, Technician replied 8 months ago

Yes, just trying to clarify the issue.

Are you referring to the passcode on the phone or you cannot activate it as you forgot your Apple ID?

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Customer reply replied 8 months ago
I can not get into the passcode I entered it once and now just use my index finger phone only 2 days old
Cell Phone Technician: Richard, Technician replied 8 months ago

Ok, you will need to reset the phone, do you have a windows or mac computer there?

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Customer reply replied 8 months ago
windows
Customer reply replied 8 months ago
hello?
Cell Phone Technician: Richard, Technician replied 8 months ago

yes I am here, please assume I have not left and allow me a minute to reply.

Do you have itunes installed on the computier

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Customer reply replied 8 months ago
Richard u are a blood sucker I'm not paying you 20 or 40 dollars ill report you to Verizon and better busibness
Cell Phone Technician: Richard, Technician replied 8 months ago

Blood sucker? I just asked if you had iTunes installed on your computer.

Please have them look at our interaction here.

Thanks

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