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Can't make or receive calls on my Samsung Galaxy 7, at&t…

Customer Question
Can't make or receive...

Can't make or receive calls on my Samsung Galaxy 7, at&t cell no.(###) ###-####

Technician's Assistant: What's the make/model of your device? How old is it?

Not sure; just got it late this summer as a replacement for a lost cell; Is a SAMSUNG-SM-G935A. Does that help?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Noticed it around 2:30 PST; have tried restarting in SAFE MODE, and popped the SIM card and reinserted it.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No, thanks

Submitted: 8 months ago.Category: Cell Phones
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Answered in 8 hours by:
11/16/2017
Cell Phone Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,180
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you still see Safe mode showing on the screen?

Please let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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