Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

You have replaced my cell phone three times. The problem…

Customer Question
You have replaced my...

You have replaced my cell phone three times. The problem still exist.

Technician's Assistant: How old is the phone?

When I try to retrieve my messages from the inbox, it says it is loading, then the screen goes black.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have been to the phone store and you have replaced it 3 times.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Apparently this model does not work. I need a different model.

Submitted: 9 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 5 minutes by:
11/14/2017
Cell Phone Technician: Josh, Technician replied 9 months ago
Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 22,238
Experience: Cell phone expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,281
1,281 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
I'm able to access my account, but when I click to look at
Hi - I'm able to access my account, but when I click to look at my inbox it seems to lock up. Tried both on my phone and my computer. … read more
Josh
Josh
Technician
22,238 satisfied customers
My ex-boyfriend claimed this; s iPhone 6 text message icon
My ex-boyfriend claimed this; his iPhone 6 green text message icon showed a message. When he clicked the icon, a message popped up without him having to select any message. It self- destructed within … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an old Verizon Motorola cell phone it stopped working
I have an old Verizon Motorola cell phone it stopped working and I bought a new cell phone and I was told I could plug old phone into computer and retrieve all of my contacts. Is that true and how do … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I have a Pantech P6030 cell phone and I am using it with
Hi Pearl. I have a Pantech P6030 cell phone and I am using it with Pantech PC Suite for file management and loading messages so that I can print a short message list. Prior to today, I never had any d… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Need to make device (Motorola Droid Turbo) be recognized on
Need to make device (Motorola Droid Turbo) be recognized on PC to manually transfer photos stored in Gallery and information stored in Text messages. The Droid turns on but the screen is black and cab… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I can open my Outlook email but no messages will appear on
I can open my Outlook email but no messages will appear on the screen. How do I fix this? I can compose and send messages but not receive them, at least they don't appear on the screen.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My Sony Ericsson K610i screen has been broken. Is there any
My Sony Ericsson K610i screen has been broken. Is there any way I can export my contacts to a PC ? I have the Sony PC suite loaded but can't set the phone mode as I can't tell which menu option is sel… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a t-Mobilt samsung phone, about 3 years now and have
I have a t-Mobilt samsung phone, about 3 years now and have a my-t-mobile account that has been set up and have moved picutures to it. I have a full inbox and would like it moved to my-t-mobil acct. 1… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
I have checked all of the settings but my e5 will not give
I have checked all of the settings but my e5 will not give me a warning ton e on incoming sms… read more
Kriptokrit
Kriptokrit
Cell Phone Tech.
582 satisfied customers
Hi I have a LG phone. Model number GM360. It was fine.
Hi I have a LG phone. Model number GM360. It was fine. Then, literally overnight, I have no sound to alert me if I get a text, no sound to alert me if I get a call. I can't use it as a phone as if I t… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Ok. I need to know how may I delete permanently the messages
Ok. I need to know how may I delete permanently the messages from Verizon LG cellular phone.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a Nokia E 71 cell phone and want to down load the pics
I have a Nokia E 71 cell phone and want to down load the pics etc to the 8 gb sandisk I just purchased. The probem isthe the sandisk memory card is much smaller then the sims card in the phone. What d… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
Hi, Im having trouble accessing my inbox. I have a Samsung
Hi, I'm having trouble accessing my inbox. I have a Samsung GT-S3550 and every time I try to enter it says loading ! with a red box! I also seem to have lost ALL messages in my inbox, folders, drafts … read more
Eric
Eric
Android Expert
Associate Degree
1,281 satisfied customers
I HAVE A CASIO G ZONE ONE BOULDER CELL PHONE, WHEN I TRY TO
I HAVE A CASIO G ZONE ONE BOULDER CELL PHONE, WHEN I TRY TO TURN ON IT STARTS TO BOOT UP IT GETS TO THE SCREEN THAT SAYS V CAST MOVIE TRAILERS HIGHLIGHTS AND THE STOPS GOES TO THE BLACK SCREEN WITH VE… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
In my notifications, I can not clear 3 new voicemails. I have
In my notifications, I can not clear 3 new voicemails. I have dialed *86 and that does not give me anything to delete the 3 voice mails. I have gone to Verizon and they say I have to go back to the de… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
HOW DO I RETRIEVE MY PICTURES, MESSAGES, ETC FROM MY SAMSUNG
HOW DO I RETRIEVE MY PICTURES, MESSAGES, ETC FROM MY SAMSUNG AGH-877 IF MY SCREEN IS FROZE UP OR UNFREEZE THE SCREEN WITHOUT LOSING CONTENTS ( IVE ALREADY LEFT BATTERY OUT FOR AWHILE THEN REINSTALLED … read more
Gameguy360
Gameguy360
Owner
High School or GED
177 satisfied customers
storm 9550, i can only see text messages if i go into menu
storm 9550, i can only see text messages if i go into menu screen and select view folder, then chose sms inbox. how do i make that the default inbox… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
I just bought an IPhone4 and my AOL mail doesnt have a class
I just bought an IPhone4 and my AOL mail doesn't have a class of old mail. Therefore all of my old mail continues to be delivered to my phone when I delete newer messages. How can I stop that from occ… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x