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Am not able to access my stars poker site, hp refurb 18 mo,

Customer Question
Am not able to...

Am not able to access my stars poker site

Technician's Assistant: What's the make/model of your device? How old is it?

Hp refurb 18 mo

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

None two nights

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Do you want my phone number

Submitted: 8 months ago.Category: Cell Phones
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Answered in 5 minutes by:
11/14/2017
Cell Phone Technician: Viet-Cell Phone Tech, Technician replied 8 months ago
Viet-Cell Phone Tech
Category: Cell Phones
Satisfied Customers: 40,835
Experience: Troubleshoot all cell phones.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
Please reply at the box below. Thank you,

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Cell Phone Technician: Viet-Cell Phone Tech, Technician replied 8 months ago

Does your computer have Windows 7 or 8 or 10, etc.?

Ask Your Own Cell Phones Question
Cell Phone Technician: Viet-Cell Phone Tech, Technician replied 8 months ago

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/ybegpdss
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Cell Phones Question
Cell Phone Technician: Viet-Cell Phone Tech, Technician replied 8 months ago

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/ybegpdss
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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