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It shows the correct time in the screen, but not in the

Customer Question
It shows the correct...

It shows the correct time in the screen, but not in the toolbar and when I receive a text, the time of the text is an hour off. What to do to fix it?

Technician's Assistant: What's the make/model of your device? How old is it?

Samsung S4 says manufactured 2013

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

When we changed the time last week and then I noticed that the time stamp on messages I was receiving was still DST Went to the clock and it showed the correct time.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Nothing else I can think of.

Submitted: 9 months ago.Category: Cell Phones
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Customer reply replied 9 months ago
25 minutes I am waiting. Perhaps a call would work better.
Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 hours by:
11/12/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 9 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 534
Experience: Verizon Tech Manager multi-unit
Verified

I am sorry for the delay, I see no one responded to your question. I am Samuel and I will help you. Let try this first:

  • Go to Settings.
  • Select the More tab.
  • Proceed to Date and Time.
  • Check Automatic Date and Time to synchronize your clock with your network provider.
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Cell Phone Technician: Samuel White, Cell Phone Technician replied 9 months ago

Is there any other help you need? If not please rate so I can close this request!

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Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 534
534 Satisfied Customers
Experience: Verizon Tech Manager multi-unit

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