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When I call out or receive calls the other person can’t hear…

Customer Question
When I call out...

When I call out or receive calls the other person can’t hear me but I hear them.

Technician's Assistant: What's the make/model of your device? How old is it?

It’s a 6 plus and I got it in April or May 2016

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Noticed it yesterday. Haven’t tried any troubleshooting.

Submitted: 8 months ago.Category: Cell Phones
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Answered in 11 minutes by:
11/11/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 8 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 510
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help. Did they tell you what it sounds like?

Is it muffled, tinny or do you sound distant?

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