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My lgv10 keeps showing the lg logo and will not start up. Lg…

Customer Question
My lgv10 keeps showing...

My lgv10 keeps showing the lg logo and will not start up

Technician's Assistant: What's the make/model of your device? How old is it?

Lg v10 not even a year old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A few hours and ive tried removing the battery, cooling it off in the freezer, tried to factory reset

Submitted: 8 months ago.Category: Cell Phones
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Answered in 7 hours by:
11/11/2017
Cell Phone Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 20,360
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Cell Phone Technician: Pete, Electronic Engineer replied 8 months ago

If the factory reset did not work after several attempts then the phone will need to be returned to LG for servicing:

https://www.lg.com/us/support/repair-service/schedule-repair

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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