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I get an error message that says something like Verizon

Customer Question
I get an error...

I get an error message that says something like Verizon backup assistant has encountered a problem and needs to close please check with Verizon customer support for solutions to this problem Error code 313. last backup was 360 some days ago.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

It's an LG flip phone

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since about a month after I bought it. then it turns on the camera and drains my battery

Submitted: 6 months ago.Category: Cell Phones
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Answered in 2 minutes by:
11/9/2017
Cell Phone Technician: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 21,817
Experience: Cell phone expert
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Cell Phone Technician: Josh, Technician replied 6 months ago

Open Backup Assistance>Help (If you do not see help, press the soft key for Options and then help) from the help screen dial *73738#. The Backup Assistant app should close, and the client will now be reset

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Customer reply replied 6 months ago
ok. how do I do that?
Customer reply replied 6 months ago
not yet.
Customer reply replied 6 months ago
sorry dude. I don't know what a soft key is.
Customer reply replied 6 months ago
This is a little flip phone.
Cell Phone Technician: Josh, Technician replied 6 months ago

A soft key is a button right underneath the screen that will use the option that shows up on the screen.

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Customer reply replied 6 months ago
The only button says menu or contacts or message
Cell Phone Technician: Josh, Technician replied 6 months ago

Did you open Backup Assistance first?

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Customer reply replied 6 months ago
how do I do that?
my phone keeps buzzing saying that I have a mew message but I can't open it.
Customer reply replied 6 months ago
I finally talked to someone at Verizon wireless who answered my question. My phone is now backed up. you did not help me at all. I should get some kind of credit or something.
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