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My phone will no longer receive calls. 3 or 4 yrs. Probably…

Customer Question
My phone will no...

My phone will no longer receive calls

Technician's Assistant: How old is the phone?

3 or 4 yrs

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Probably 2 mo. ive checked the settings. ive turned it completely off to no avail

Submitted: 7 months ago.Category: Cell Phones
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Answered in 16 minutes by:
10/6/2017
Cell Phone Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Cell Phones
Satisfied Customers: 436
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Cell Phone Technician: Aparna Indresh,
 replied 7 months ago

Could you please tell me the exact make and model of your phone?

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Customer reply replied 7 months ago
lg ultimate 2
Cell Phone Technician: Aparna Indresh,
 replied 7 months ago

Could you please tell me whether you are able to make calls if yes try to restart your phone by removing battery and wait for 15 seconds and then turn it on and if still it doesn't work please refer this link and follow the steps to check for call forwarding option by clicking on the side arrows http://devicehelp.optus.com.au/lg/g3/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/5536/ and let me know if this helps.

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Customer reply replied 7 months ago
It didn'help
Cell Phone Technician: Aparna Indresh,
 replied 7 months ago

Sorry about that. Let me look for a alternative solution. May I know whether you can make calls from this particular phone? If so, can you let me know who gives you the phone service?

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Customer reply replied 7 months ago
verizon
Cell Phone Technician: Aparna Indresh,
 replied 7 months ago

Thank you. Can you let me know whether it directly goes to the voice mail? If so, try dialing *228 Option 2 to update the PRL

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Customer reply replied 7 months ago
i updated to no avail
Customer reply replied 7 months ago
my phone is still not working
Cell Phone Technician: Aparna Indresh,
 replied 7 months ago

Unfortunately I am out of ideas in regards ***** ***** issue. To give you a chance at a second opinion on this matter (at no extra charge) I am Opting Out of this case, opening it to other Experts' opinions and contributions. Perhaps one of them will recognize this problem and have the right suggestion for it. Thank you

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Cell Phone Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 45,441
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Hi there and welcome

Can you please hold the power button down until you see a menu and choose Power Off.

Then power on the phone and tell me if it then functions correctly.

Please let me know

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Cell Phone Technician: Richard, Technician replied 7 months ago

thank you

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Customer reply replied 7 months ago
i tried, it didn't help
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Richard
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 45,441
45,441 Satisfied Customers
Experience: Cell / Smart phone problem solver for over 15 years

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