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I just purchased a galaxyj3 and I cannot get started with…

Customer Question
I just purchased a...

I just purchased a galaxyj3 and I cannot get started with it , I am a senior and this is my first smart phone.

Technician's Assistant: What's the make/model of your device? How old is it?

It is brand new and it is a galaxy j3 luna pro

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just brought it home from the store two days ago and just can program it

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I just need help getting started

Submitted: 10 months ago.Category: Cell Phones
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Answered in 5 minutes by:
10/5/2017
Cell Phone Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,537
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Hi there and welcome

Can you tell me please exactly what you are seeing when you turn on the phone?

Please let me know

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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