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I need help dowloading photos from phone. Pretty new maybe…

Customer Question
Hi I need help...

Hi I need help dowloading photos from phone

Technician's Assistant: How old is the phone?

Pretty new maybe 18-24 months

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I can share individual photos by tapping on them but I want to download the whole batch to my desk top

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

When i lhook it up and look in the folder, I see lots of subfolders but not the one with the pictures

Submitted: 10 months ago.Category: Cell Phones
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Answered in 4 minutes by:
10/4/2017
Cell Phone Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Cell Phones
Satisfied Customers: 1,313
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Cell Phone Technician: Ricky Expert, Computer Hardware Engineer replied 10 months ago

Could you please tell me what type of phone you have?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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