Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

I allowed the update, but it wants my password and there is…

Customer Question
I allowed the update...

I allowed the update, but it wants my password ***** there is no keyboard to enter and I cannot use the number keys even tho they have letters (3 to a key) and it will not accept my pin #. It is now off and won't move past the password *****

Technician's Assistant: What's the make/model of your device? How old is it?

IPhone purchased 8/7/17.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just this evening when I allowed the update to start

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Is there anything else he needs to know?

Submitted: 10 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 3 hours by:
10/3/2017
Cell Phone Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,537
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Hi there and welcome

Can you tell me which model iPhone you have please?

Thank you

Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 1,281
1,281 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

1,281 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
Phone is on, locked up, can't cut off on get into desktop.
Phone is on, locked up, can't cut off on get into desktop … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I upgraded iphone 7 settings and first could not get sound
I upgraded iphone 7 settings and first could not get sound on Facebook to track storm....after turning off I cannot get past "needs password" to open … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Just got a replacement Android Turbo and trying to save my
Just got a replacement Android Turbo and trying to save my stuff from my old phone and now I can't unlock the new one because I can't get letters to appear on the start up screen, just a number pad an… read more
Richard
Richard
Technician
47,537 satisfied customers
How to start disabled apple phone 8, one year and a half,
will not accept my password ***** have tried many times… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I need help with updating my I phone to iOS 10.2. 6 MONTHS.
Just today. You are our attempt at troubleshooting. … read more
Samuel White
Samuel White
Owner and Expert Tech
271 satisfied customers
Dealing with a old samsung convoy flip phone that has locked
dealing with a old samsung convoy flip phone that has locked me out after verizon did a auto update when i plugged it into computer and all the lock code i know as default dont work any ideas i need t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
The screen is locked on my son's LG-C410. It's asking for as
The screen is locked on my son's LG-C410. It's asking for as pin, but neither of us recalls setting one up. How can I unlock?… read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
Good day I have locked myself out of my phone I cant remember
Good day I have locked myself out of my phone I can't remember my password. How do I do a hard reset on a Samsung GT-C3520 flip… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am trying to connect to my att478 wirerless server with my
I am trying to connect to my att478 wirerless server with my Verzion cell phone. It is asking me for a WPS Pin Code (0-9) I don't have that information. Can you give it to me. My phone number on my ac… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have got my blackberry stuck on password XXXXX It wont
I have got my blackberry stuck on password XXXXX It won't take the password. The password XXXXX XXXXX 2425 and it does not accept it. What can I do so my data won't be erased?… read more
Waitongu2
Waitongu2
Sr. Application Support Eng
Bachelor\u0027s Degree
76 satisfied customers
my son jailbreaked his iphone 3gs and after that it worked
my son jailbreaked his iphone 3gs and after that it worked fine !!! few days later idont know why he resseted and deleted all his inf from iphone and since then it doesnt re starts i tunes doesnt reco… read more
Mr. Clark
Mr. Clark
Cell Phone Engineer
Bachelor's Degree
509 satisfied customers
I purchased a 120 minutes phone card today. I tried to enter
I purchased a 120 minutes phone card today. I tried to enter the pin code on my phone but it keeps saying the number is not valid. What do I do?… read more
Daniel P.
Daniel P.
Wireless Consultant
Currently a student
1,915 satisfied customers
I am not able to use hotmail any longer for the past 3 days
I am not able to use hotmail any longer for the past 3 days on my iPhone. When opening up the email it says, "Username or password XXXXX XXXXX".Then when I reset my password XXXXX updated the new pass… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
I have the blackberry bold my desktop manager is set up for
I have the blackberry bold my desktop manager is set up for my old blackberry - how do I get it to recognize the new phone?… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
Down to my last attempt at unlocking my Blackberry. The four
Down to my last attempt at unlocking my Blackberry. The four nubers in my password XXXXX being entered as letters. When I use alt to enter numbers....it does not recognise my password… read more
Cellphoneguru
Cellphoneguru
Technical Support Technician
Bachelor\u0027s Degree
92 satisfied customers
Im trying to install Google talk on my Blackberry Curve.
I'm trying to install Google talk on my Blackberry Curve. It took a very long time but now it's finally installed. However, when I log in, it says "Username and password XXXXX not match". How do I fix… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
I just downloaded the iPhone software update on my iPhone, James
I just downloaded the iPhone software update on my iPhone, James W Strickland's iPhone version 4.0.1. Model MB717LL, Serial number 870151D93NR, Modem Firmware - 05.13.04. When I tried to go to my voic… read more
Mike
Mike
Cell Phone Technician
Working on MBA
724 satisfied customers
I have a Blackberry Bold 9000. I have managed to lock my device
I have a Blackberry Bold 9000. I have managed to lock my device (with 2 attempts left). I know my password XXXXX the device will not allow me to enter any letters. It only recognises the numbers. On t… read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x