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I am new to a go-phone. Everything is working ok except for…

Customer Question
I am new to...

I am new to a go-phone. Everything is working ok except for sending email which a note tells me "can't connect to server. Same msg comes up occasionally on other actions but I am able to goggle, etc and receive emails, text, etc. Phone #***-***-****. Judy

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

ZTE

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since I got the phone. Tried every site "settings" offered & went as far as I could into their offerings

Submitted: 10 months ago.Category: Cell Phones
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Answered in 2 hours by:
9/30/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 537
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. So you are getting the error when you go to the browers to get your emails?

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Customer reply replied 10 months ago
Also when trying to send pictures, go deeper into google items, etc.
Customer reply replied 10 months ago
I have updated my credit card no.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

Can you try and go to the playstore and download the app for your email provider?

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Customer reply replied 10 months ago
Doing so now. J
Customer reply replied 10 months ago
Taking forever.
Customer reply replied 10 months ago
ok, have the app.
Customer reply replied 10 months ago
continues to say unable to connect to server.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

Thank you. Who is the email service provider? yahoo, gmail...etc

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Customer reply replied 10 months ago
xfinity.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

Ok with xfinity you probably need to update your server settings for the email. Who is the carrier you use for service?

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Customer reply replied 10 months ago
comcast
Customer reply replied 10 months ago
if you meant cell phone service, it's ATT
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

Try these settings:

Comcast's email servers are POP3, the server name is mail.comcast.net. You can use port 110 for plaintext email, or 995 with SSL for encrypted email (recommended).

For sending mail, the server smtp.comcast.net. You can use port 25, 465, or 587. With 587, you must have authentication, and I would recommend TLS (may be referred to simply as SSL as with many clients).

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Customer reply replied 10 months ago
ok. that means nothing to me. I am going to an ATT store tomorrow to interact live with someone. Lets end this dialogue.
Customer reply replied 10 months ago
not worth 20.
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago

No issues. If you need guidance through I could have helped. Best fortunes at the store.

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