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It is not my cell phone; it is my landline. I have no dial…

Customer Question
It is not my...

It is not my cell phone; it is my landline. I have no dial tone. I have tried the suggestions listed under trouble shooting

Technician's Assistant: How old is the phone?

About 3 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I was alerted to my problem when my children reached out to me this AM. I have a new cell phone but am unable to figure out how to use it . I tried unhooking the power as was suggested (on my corded phone)

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

My cell phone number is(###) ###-#### please ask someone to call me and I maybe can talk with that help.

Submitted: 10 months ago.Category: Cell Phones
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Answered in 2 hours by:
9/30/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 526
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. Did you have a power outage or rain recently?

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