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I get a similar card not provisioned message. Samsung Galaxy…

Customer Question
I get a similar...

I get a similar card not provisioned message

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Samsung Galaxy Note eight

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I am upgrading from the note 4 to the note I bought from Samsung

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I have transferred the data already

Submitted: 10 months ago.Category: Cell Phones
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Answered in 1 hour by:
9/27/2017
Cell Phone Technician: Aparna Indresh,
 replied 10 months ago
Aparna Indresh
Category: Cell Phones
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Cell Phone Technician: Aparna Indresh,
 replied 10 months ago

Could you please tell me if this is the new SIM card or the old one that you are using?

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Customer reply replied 10 months ago
The New one that came with the note 8; it has data on it.
Cell Phone Technician: Aparna Indresh,
 replied 10 months ago

Okay, I understand your concern could you please try to insert the SIM card one more time.

Please follow the steps below:

  1. Turn off your cell phone.
  2. Open the back cover of your phone. Every phone opens differently so check your phones manual if you’re not sure.
  3. Locate the sim holder. If you can’t see the sim holder then you might have to take out the battery. It might be under the battery.
  4. Take out your sim from the sim holder and put it back again. Make sure it’s properly and completely inserted. There should be a small sign beside the sim holder to help you figure out which side of the sim goes in.

Please let me know if that works.

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Cell Phone Technician: Aparna Indresh,
 replied 10 months ago

If this doesn't work may be your SIM card is still not activated so for this you need to contact your service provider in order to activate your SIM.

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Cell Phone Technician: Aparna Indresh,
 replied 10 months ago

Please let me know if you need any further assistance.

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Customer reply replied 10 months ago
When I asked ATT about activation, they referred me to you - which has been useless. DON'T CHARGE ME FOR THIS STUPID ADVICE. GALE BACH
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