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I can.ot send pictures via text message. ALCATEL ONE TOUCH.

Customer Question
I can.ot send pictures...

I can.ot send pictures via text message.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

ALCATEL ONE TOUCH

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

2 days, restart and bsttery pull

Submitted: 10 months ago.Category: Cell Phones
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Answered in 1 minute by:
9/27/2017
Cell Phone Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 22,215
Experience: Cell phone expert
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Cell Phone Technician: Josh, Technician replied 10 months ago

Are you able to receive text messages?

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Cell Phone Technician: Josh, Technician replied 10 months ago

Are you able to send text messages without pictures?

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Customer reply replied 10 months ago
I can send without pictures
Cell Phone Technician: Josh, Technician replied 10 months ago

Do you see any error messages when you send a picture message?

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Customer reply replied 10 months ago
No. Just says message not sent, touch to retry
Cell Phone Technician: Josh, Technician replied 10 months ago

Are you able to access the internet?

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Customer reply replied 10 months ago
I can
Cell Phone Technician: Josh, Technician replied 10 months ago

Are you able to receive text messages with pictures?

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Customer reply replied 10 months ago
as a download
Cell Phone Technician: Josh, Technician replied 10 months ago

Have you spoken to your cell phone carrier?

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Customer reply replied 10 months ago
No
Cell Phone Technician: Josh, Technician replied 10 months ago

Who is your carrier?

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Customer reply replied 10 months ago
Cell Phone Technician: Josh, Technician replied 10 months ago

I would suggest that you contact Tracfone to see if there is an issue with your account receiving picture text messages.

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