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I purchased a tracphone from HSN. It is ZTE. I had by phone…

Customer Question
I purchased a tracphone...

I purchased a tracphone from HSN. It is ZTE. I had by phone number transfered from Straight talk. The turned off service until I make payment.

Technician's Assistant: How old is the phone?

6 months. I don't have payment information to proceed

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I am clueless. I emailed HSN, and was told to call. Can't do that without working phone. 2 days ago service cancelled

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

That is my problem. who do I pay to resume service.

Submitted: 10 months ago.Category: Cell Phones
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Answered in 2 minutes by:
9/26/2017
Cell Phone Technician: Samuel White, Cell Phone Technician replied 10 months ago
Samuel White
Samuel White, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 531
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. So you are transferring service and your number to tracfone from ST?

Ask Your Own Cell Phones Question
Customer reply replied 10 months ago
Already transferred 6 months ago. Tracphone turned off service 2 days ago. I need to pay but have no informaion regarding amount or who to pay.
Customer reply replied 10 months ago
You cannot call, because a have NO service.
Customer reply replied 10 months ago
you can email***@******.***
Customer reply replied 10 months ago
never mind. forget it. I will try to get info from HSN.
Thank you Samuel
Customer reply replied 10 months ago
I did not receive an answer to my question after witing 30 minutes and do not expect to be charged an additional $25 for nothing!
Customer reply replied 10 months ago
Stop working on my request!!!! I received my answer from another source in 3 minutes. I am done with you.
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