Cell Phones

Cellphone repair questions? Ask a cellphone technician ASAP

Ask an Expert,
Get an Answer ASAP!

I'm locked out of my cell phone. It's my Samsung cell that I…

Customer Question
I'm locked out of...

I'm locked out of my cell phone.

Technician's Assistant: What kind of computer do you have?

It's my Samsung cell that I can't access. Is there anyway to delete the Google account in order to access cell service?

Technician's Assistant: Have you installed any updates recently?

Yes, last night. I reset my password.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, other than I really need to figure out a way to unlock my cell phone. The a business cell and I need to be able to receive and make calls.

Submitted: 10 months ago.Category: Cell Phones
Show More
Show Less
Ask Your Own Cell Phones Question
Answered in 5 minutes by:
9/26/2017
Cell Phone Technician: Eric, Android Expert replied 10 months ago
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 5,207
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
Verified

Hey there! my name is ***** ***** I will be assisting you today. I will do all I can to provide you with excellent service and answer your questions as quickly as possible. While I take a moment to read over your question, please read the following:

  • The offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept a request for one if you wish, but you do not have to.
  • Please keep this browser open, so that we do not lose contact. If you close it, open your email to find links back to this question.
  • I will continue helping you until your question is 100% answered, please ask as many follow up questions as you want to
Ask Your Own Cell Phones Question
Cell Phone Technician: Eric, Android Expert replied 10 months ago

Good morning! What model Samsung phone is it? Also, are you getting the message that says you have to wait 24 hours before signing back into the phone?

Ask Your Own Cell Phones Question
Customer reply replied 10 months ago
It flashed once on the bottom of the screen.Cell is locked out. Land Line #***-***-**** ex 1630
Cell Phone Technician: Eric, Android Expert replied 10 months ago

"It flashed once on the bottom of the screen." - What did, the message saying you had to wait 24 hours?

Ask Your Own Cell Phones Question
Customer reply replied 10 months ago
what can be done to get around the 24 hour wait?
Cell Phone Technician: Eric, Android Expert replied 10 months ago

I am not even going to ask you to rate my service here, as I don't want a negative rating for something I cannot control--because, I have bad news.

There is no way around the 24 hour wait. As a matter of fact, you can make it worse if you keep changing your password. Every time you change your password, that 24 hours starts over again. I also recommend you wait at least 26 hours, just to make sure you don't try it a little too early and end up triggering a new reset. This is meant to keep people from getting into your phone/account if it is stolen, and there is no way to bypass it.

You could even reset the phone back to factory settings, like it was new, and it would still ask you to sign in with the same account that was on it before, and still make you wait 24 hours. I wish I had better news, but there is simply not a way to bypass this.

Ask Your Own Cell Phones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a cell phone technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Your Own Question
Eric
Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 5,207
5,207 Satisfied Customers
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Eric

Eric

Android Expert

5,207 satisfied customers

3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself

Richard S.

Richard S.

Accounts and Device Specialist

2,077 satisfied customers

5 years working with major US carriers in billing, contracts, devices and network

Daniel P.

Daniel P.

Wireless Consultant

1,915 satisfied customers

Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!

Mike

Mike

Cell Phone Technician

724 satisfied customers

6+ Years Repair / Support / Troubleshooting / and Programming Experience

Kriptokrit

Kriptokrit

Cell Phone Tech.

582 satisfied customers

Over 6 years of experience in Electronics support service

Mr. Clark

Mr. Clark

Cell Phone Engineer

509 satisfied customers

Cell Phone Repair Business Owner & CIS Degree

Andy

Andy

Electronics & Computer Consultant

310 satisfied customers

11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support

< Previous | Next >

Related Cell Phones Questions
Suddenly my droid phone says that the code to open my phone
Suddenly my droid phone says that the code to open my phone is incorrect. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
76 satisfied customers
My phone is locked ,it messed my pattern to unlock. Galaxy
my phone is locked ,it messed my pattern to unlock … read more
Samuel White
Samuel White
Owner and Expert Tech
271 satisfied customers
I have a Samsung Galaxy on5. after owning for about 1 year,
Good Morning; I have a Samsung Galaxy on5. after owning for about 1 year, I decided to set up a security code. I have a "pattern" style system set up, and now I've locked myself out. I contacted Famil… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have an Galexy 5 active I have a google account I loved my
I have an Galexy 5 active I have a google account I loved my phone, due to children, but i did it last last night and cant remember it today. Can I unlock the phone from my computer, I have device man… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My son had my wife's phone and was trying to open it to see
My son had my wife's phone and was trying to open it to see pictures and he swiped the code wrong numerous times and now the phone is locked how can we get the phone open it has lots of valuable infor… read more
Samuel White
Samuel White
Owner and Expert Tech
271 satisfied customers
Can't remember google log in and password locked phone is
Can't remember google log in and password ***** phone is there a way to unlock? Pay to haw it unblocked? Work phone and emergency needs fixed ASAP … read more
Samuel White
Samuel White
Owner and Expert Tech
271 satisfied customers
Accidentally locked phone by sloopily screweding up unlock
Accidentally locked phone by sloopily screweding up unlock pattrern … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I locked myself out of my Samsung 4G phone, I forgot to
I locked myself out of my Samsung 4G phone, I forgot to write the 4 digit pin down, can you help?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an lg optimus that is locked, I need to get back into
I have an lg optimus that is locked, I need to get back into it,....without losing all the data thats stored in the phone, I know there has to be away to do it?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I forgot my pass code om my samsung sch-r680. Is there a way
I forgot my pass code om my samsung sch-r680. Is there a way to reset it without deleting my data?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I can't get into my cell phone it is locked what, do I do.
I can't get into my cell phone it is locked what, do I do. google won't accept any passwords that I have put in… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I don't want to reset my droid htc cell but I have forgotten
i don't want to reset my droid htc cell but I have forgotten my password ***** I also want to keep my same unlock pattern.… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
HAVE SAMSUNG GALAXY SKYROCKET CELL AND FORGOT PASSWORD. CAN
HAVE SAMSUNG GALAXY SKYROCKET CELL AND FORGOT PASSWORD. CAN I ACCESS THE PHONE AND DATA WITHOUT DOING A FACTORY RESET… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
My Gmail address is the only email address I have. Since I
My Gmail address is the only email address I have. Since I forgot my passwrd I am not able to access emai sent to that address. Have you sent me text messages? If so, I have not received them, which m… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
I set my Samsung phone to its default because it wasnt working.
I set my Samsung phone to its default because it wasn't working. I do not remember my Google password XXXXX access my gmail and Google features on my mobile phone. I have tried to follow Google's inst… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Good Morning Technical Support, I have a Samsung Moment by
Good Morning Technical Support, I have a Samsung Moment by Google. I installed a auto-lock program to prevent "pocket dialing". I am locked out of my phone due to numerous attempts at dialing the requ… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
I was locked out of my phone and since I dont use gmail for
I was locked out of my phone and since I don't use gmail for anything, I forgot the login email address. How do I get my phone unlocked? Sprint and Samsung said it needed to be hard reset but I'm havi… read more
Richard S.
Richard S.
Accounts and Device Specialist
Bachelor's Degree
2,077 satisfied customers
i have a ntc droid eris cell phone with verizon i lost my google
i have a htc droid eris cell phone with verizon i lost my google account info and i need to unlock this phone with out loseing the data… read more
COMP_GURU
COMP_GURU
Management Engineering IT
Vocational, Technical or Trade Scho
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x