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Need to talk about home phone. One is brand new; other,

Customer Question
Need to talk about...

Need to talk about home phone.

Technician's Assistant: How old is the phone?

One is brand new; other, maybe 12-15 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

These are home phones, not cells.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Phone has dial tone; can call out, but does not ring when calling in!

Submitted: 10 months ago.Category: Cell Phones
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Answered in 1 minute by:
9/25/2017
Cell Phone Technician: Nathan, Customer Service replied 10 months ago
Nathan
Nathan, Customer Service
Category: Cell Phones
Satisfied Customers: 31,451
Experience: Expert with smartphones, iphone
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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Cell Phone Technician: Nathan, Customer Service replied 10 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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