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Bought a galaxy J7V today tech at store transferred some…

Customer Question
Bought a galaxy J7V...

Bought a galaxy J7V today tech at store transferred some apps and im missing all my photos and I didn't get the adaptor to do it myself

Technician's Assistant: What's the make/model of your device? How old is it?

Motorola droid about 3yrs

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just got phone today at one of your stores

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Missing apps and my photos

Submitted: 10 months ago.Category: Cell Phones
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Answered in 44 minutes by:
9/22/2017
Cell Phone Technician: Jeffrey B,
 replied 10 months ago
Jeffrey B
Category: Cell Phones
Satisfied Customers: 1,015
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify are you logged in with your old Gmail account on your new Galaxy J7V?

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
i guess the verizon tech did everything
Cell Phone Technician: Jeffrey B,
 replied 10 months ago

I understand.

When you login into your Gmail account and go to Google Photos, do you see your old pictures there?

Waiting for your reply,

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
I thought I was dealing with verizon I don't want to pay for this when verizon will do it for free
Cell Phone Technician: Jeffrey B,
 replied 10 months ago

I understand,

Please let me know if you still need to be assisted in solving this.

Kind regards,

Jeffrey

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