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Josh, Technician
Category: Cell Phones
Satisfied Customers: 20178
Experience:  Cell phone expert
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My mom using Samsung Z2, but it has problem wth messaging

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Hello.. My mom using Samsung Z2, but it has problem wth messaging every time I try to open it, it says initializing and then suddenly close and back to menu
JA: What confuses you?
Customer: What can I do?
JA: What's the make/model of your device? How old is it?
Customer: I don't understand tizen
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's been going three days
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: I've tried to umcheck the ACL from phone privacy setting but it doesn't work

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Have you tried a factory reset?

Customer: replied 26 days ago.
Not yet for factory reset, mybe I can try
  1. Go to menu: Setting > Backup & Reset > Factory data reset > Reset device
  2. Choose Ok
  3. SAMSUNG Z2 (TIZEN) will do the process to Master Reset to Factory Default
Customer: replied 26 days ago.
Okay I'm trying to do it factory reset

Great! Let me know how it goes

Customer: replied 26 days ago.
Hi there thanks alot, it works! Awesome ����


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