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I forgot my cell phone code password and cannot get in. I…

Customer Question
Hi, I forgot my...

Hi, I forgot my cell phone code password ***** cannot get in. I went to the Verizon store where I bought my phone and they said they could not help me......................

Technician's Assistant: How old is the phone?

I do not remember, not THAT old...I have an I phone 6S, probably got it less than two years ago

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since yesterday around four p.m. I do not remember the pass code, and do not what trouble shooting to do, if I cannot open it

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

What else do you need to know? my cell phone no to get into my account or my name?

Submitted: 10 months ago.Category: Cell Phones
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Answered in 2 hours by:
9/20/2017
Cell Phone Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 22,218
Experience: Cell phone expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Cell Phone Technician: Josh, Technician replied 10 months ago

The only way to bypass the lock screen is to perform a factory reset on the iPhone..

From a computer, go to icloud.com/find

If prompted, sign in with your Apple ID

Click All Devices at the top of your browser window.

Select the device you want to erase.

Click Erase [device] to erase your device and its passcode.

Now you can restore from backup

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Cell Phone Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh, Technician
Category: Cell Phones
Satisfied Customers: 22,218
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