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The screen went blank...Tried to turn it off and no

Customer Question
The screen went blank...Tried...

The screen went blank...Tried to turn it off and no res;ponse. I called my number from another phone and it rings but can't answer it..

Technician's Assistant: How old is the phone?

About 2 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just started and unable to try any troubleshooting..

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I was in the process of sending a text when this occurred.

Submitted: 8 months ago.Category: Cell Phones
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Answered in 2 minutes by:
9/20/2017
Cell Phone Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 21,815
Experience: Cell phone expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Cell Phone Technician: Josh, Technician replied 8 months ago

What is the make/model of your phone?

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Customer reply replied 8 months ago
It is a samsung touch 3
Cell Phone Technician: Josh, Technician replied 8 months ago

Please hold down the power button for 30 seconds without releasing.

The phone should restart and after the restart, does it work now?

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Cell Phone Technician: Josh, Technician replied 8 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh
Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 21,815
21,815 Satisfied Customers
Experience: Cell phone expert

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