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Help! This is really stupid, but I've just forgotten the…

Customer Question
Help! This is really...

Help! This is really stupid, but I've just forgotten the number I need to input to unlock my phone, #***-***-****. I am dyslexic and don't hold numbers in my brain very well. C, plus being under considerable strain from the hurricane. Can I reset the number? I will give you any information you need to ascertain that this is really ***** *****-Fleming and it is indeed my phone. Thanks.

Technician's Assistant: How old is the phone?

It is an iPhone 5c and I got it in 2014.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It just now happened, and I haven't tried any troubleshooting. I just clean forgot the unlock number.

Submitted: 11 months ago.Category: Cell Phones
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Answered in 5 minutes by:
9/19/2017
Cell Phone Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 22,322
Experience: Cell phone expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Cell Phone Technician: Josh, Technician replied 11 months ago

The only way to bypass the lock screen is to perform a factory reset on the iPhone..

From a computer, go to icloud.com/find

If prompted, sign in with your Apple ID

Click All Devices at the top of your browser window.

Select the device you want to erase.

Click Erase [device] to erase your device and its passcode.

Now you can restore from backup

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Customer reply replied 11 months ago
OK, I'll give it a try. Thanks.
Cell Phone Technician: Josh, Technician replied 11 months ago

You're welcome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

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Cell Phone Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 11 months ago
Problem solved, thanks.
Cell Phone Technician: Josh, Technician replied 11 months ago

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Ask Your Own Cell Phones Question
Cell Phone Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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