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I am getting my email on my desktop, but my iPhone says

Customer Question
I am getting my...

I am getting my email on my desktop, but my iPhone says "Cannot Get Mail" user name or PASSWORD FOR "aTT" IS INCORRECT.

Technician's Assistant: What's the make/model of your device? How old is it?

IPhone 6s. LESS THAN TWO YEARS AND WAS WORKING PERFECTLY LAST EVENING. Thank you.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since this morning - or late last night - have only input correct password ***** few times. Am too old and dumb to do any real troubleshooting.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Texting is working fine. So is phone.

Submitted: 11 months ago.Category: Cell Phones
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Answered in 5 minutes by:
9/18/2017
Cell Phone Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 47,537
Experience: Cell / Smart phone problem solver for over 15 years
Verified

Hi there and welcome

On the iPhone, please hold the home and power buttons for about 10 seconds until you see the apple logo then release.

Let the phone restart and tell me if it then functions correctly please

Thank you

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Customer reply replied 11 months ago
Did it twice. No change from error message and no new emails that are in desktop have come to iPhone.
Cell Phone Technician: Richard, Technician replied 11 months ago

Thank you

Can you go to settings, general, reset, reset all settings

Tell me if new emails then arrive please

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